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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1040 customer reviews

Rating breakdown

1040 reviews

  • 5 stars awarded by 408 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 18 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1040 customer reviews

DrDD gave this product an overall rating of 5 / 5

Clear forms

Easy to understand choices with clear cost implications.

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DrDD

Duxford gave this product an overall rating of 5 / 5

Value and Policy Cover

Home Insurance and Contents Cover, including Legal Insurance, with also home emergency cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Duxford

Badger gave this product an overall rating of 5 / 5

Easy on line

House building and contents insurance nearly half the price of the company that I had been with for some time.

I would recommend Aviva to a friend

By:
Gender:
Female

Badger

Barbara gave this product an overall rating of 5 / 5

Exceeded all expectations

I had a very bad leak in my bathroom which caused a lot of floor and wall damage. Aviva's representative was extrememly helpful and without any further ado arranged a cash transfer to cover costs of all repairs and new fittings. I was particularly pleased to be informed I could arrange for my own builder to do the work. Aviva accepted the quote unequivocally and the result is a beautiful new bathroom. I cannot fault the service I received and the ease with which everything was processed. Insurance claims can be stressful - this was anything but, and exceeded all my expectations.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Barbara

Weedee gave this product an overall rating of 5 / 5

Site is very easy to use

I have both car and home insurance with Aviva. Switching my home insurance saved me 92 pounds per annum

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Weedee

Fenman gave this product an overall rating of 4 / 5

The lady was patient and understanding of the needs of a mid 80s customer & in the end agreed on the required cover for me

Renewal of home insurance under the new system, which needed some updating .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
3 / 5

Fenman

Booty gave this product an overall rating of 5 / 5

Great price.Fabulous customer service

Bought Buildings and Contents Insurance.Was already with Aviva and have been for a good few years but my current policy was changing.I Initially got a quote online then rang customer services to clarify things and talk through the cover in comparison to my present policy.Pleasantly surprised I had more cover and for less money.The advisor was extremely helpful and pleasant and sorted everything out for me.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Booty

Teddals gave this product an overall rating of 5 / 5

Fist Class Service

I've been with Aviva for a number of years and have always found the the staff very helpful and polite. I now have a number of policies with Aviva and am very happy to recommend Avia. The new, My Aviva, app works well and if need be the telephone is always manned by knowledgable staff. Very happy indeed.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Teddals

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