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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1206 customer reviews

Rating breakdown

1206 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 141 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1206 customer reviews

Doda gave this product an overall rating of 5 / 5

Customer

Buildings and contents insurance. Good information clear instructions Clear choice of 3 levels of cover able to select which best for me Easy to complete,very clear

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Doda

JanC gave this product an overall rating of 5 / 5

Great Choice

I have currently got all my insurance policies with Aviva from home to pet and car , I shopped around and none could beat them on price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JanC

Bentley gave this product an overall rating of 4 / 5

Easy as pie

Home insurance with specific items added. So easy to do and all nice and simple.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Bentley

Stanley gave this product an overall rating of 5 / 5

Easy to follow questunes.

We needed home and contents insurance after being let down by another insurance company, having dealt with Aviva with success on other matters, they were our obvious choice. We found the on-line application form easy to understand and complete.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Stanley

Blue gave this product an overall rating of 5 / 5

Blue

Good quote.. AVIVA is the best. Also have home insurance.. Very good company..

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Blue

peter gave this product an overall rating of 5 / 5

just discovered this gem

after receiving my renewal quote for home insurance,i was not happy with the increase.used comparison websites which brought me to aviva.their policy was exactly the same but a lot more competitive,so I signed up to aviva plus. my car insurance was due also,so entered my details to add my car onto aviva plus,wow the car insurance quote was very very competitive.well satisfied with the service as now both my policies are linked together...

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

peter

Raishair gave this product an overall rating of 5 / 5

Information

Bought Home Insurance Happy with the offer from Aviva price fair , very helpful information about your product and the services you offer

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Raishair

Pete gave this product an overall rating of 5 / 5

Good customer service

Arranged car insurance for wrong month!! Customer service changed the month of renewal without problems. Thank you customer service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Pete

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