Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1044 customer reviews

Rating breakdown

1044 reviews

  • 5 stars awarded by 411 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Sort reviews
Rated 4.5/5 based on 1044 customer reviews

Weedee gave this product an overall rating of 5 / 5

Site is very easy to use

I have both car and home insurance with Aviva. Switching my home insurance saved me 92 pounds per annum

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Weedee

Fenman gave this product an overall rating of 4 / 5

The lady was patient and understanding of the needs of a mid 80s customer & in the end agreed on the required cover for me

Renewal of home insurance under the new system, which needed some updating .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
3 / 5

Fenman

Booty gave this product an overall rating of 5 / 5

Great price.Fabulous customer service

Bought Buildings and Contents Insurance.Was already with Aviva and have been for a good few years but my current policy was changing.I Initially got a quote online then rang customer services to clarify things and talk through the cover in comparison to my present policy.Pleasantly surprised I had more cover and for less money.The advisor was extremely helpful and pleasant and sorted everything out for me.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Booty

Teddals gave this product an overall rating of 5 / 5

Fist Class Service

I've been with Aviva for a number of years and have always found the the staff very helpful and polite. I now have a number of policies with Aviva and am very happy to recommend Avia. The new, My Aviva, app works well and if need be the telephone is always manned by knowledgable staff. Very happy indeed.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Teddals

philo gave this product an overall rating of 5 / 5

good customer service

I bought a house insurance at a good price which I would recommend everyone to get his or her house insurance from Aviva

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

philo

Pommienige gave this product an overall rating of 5 / 5

Eazy Peazy

Purchase house and contents insurance. After consulting a helpful operative on the phone to confirm that I could take out insurance in my situation, I was able to obtain a quote and take out the policy on line with no problems at all. Very good service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pommienige

Nasi gave this product an overall rating of 5 / 5

Great customer service

Got a house insurance. Very easy process and great customer service, the advisors are very well trained and professional. Would recommend them as a company in general.

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nasi

Bear gave this product an overall rating of 4 / 5

Good Service

Good service from the Aviva advisor I spoke with. Answered all my questions fully and clearly so I knew what cover was expected. Took time to talk though things. It’s nice not to be rushed and know someone cares that you get what you need,

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bear

Back to top