Overall rating
This product has been awarded an overall rating of from 1207 customer reviews
Rating breakdown
1207 reviews
- 5 stars awarded by 566 reviewers
- 4 stars awarded by 142 reviewers
- 3 stars awarded by 27 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 26 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Pete gave this product an overall rating of
Good customer service
24/06/2019
Arranged car insurance for wrong month!! Customer service changed the month of renewal without problems. Thank you customer service
I would recommend Aviva to a friend
- By:
- Pete
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Pete
A customer gave this product an overall rating of
Good Value Home Insurance
24/06/2019
I bought Home Insurance without hesitation because Aviva listened to my case where my previous insurance did not want to know. I am also considering to add my Motor Insurance with my wife’s when is due for renewal. I recommend Aviva.
I would recommend Aviva to a friend
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tgfriday gave this product an overall rating of
Very helpful lady but a long wait to speak to a human
24/06/2019
House and contents insurance renewal. Helpful lady found a major problem and corrected it for me as it could have been disastrous. Some information is difficult to absorb in a phone call, so the option to read this before committing to payment would be helpful. Computer communication relies on a prescribed format and some assumptions which do not apply to all., and hence can be inflexible. However overall I was happy with the service.
I would recommend Aviva to a friend
- By:
- Tgfriday
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 3 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
I'm pleased to hear that the representative you spoke with was helpful & knowledgeable in resolving your issues & that this resulted in you insuring with us. I will be sure to pass your feedback on to her. We also appreciate your feedback & have recorded your concerns accordingly in order to make future improvements. Many Thanks
Jen, Social Media Response Team
Tgfriday
Stormzy gave this product an overall rating of
Easypeasy home insurance
24/06/2019
Great value buildings & contents insurance purchased 10 June. Very happy with the fact that can pay monthly at no extra cost( great now retired)
I would recommend Aviva to a friend
- By:
- Stormzy
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Stormzy
Stuart gave this product an overall rating of
Buy cover and can't access it!
24/06/2019
I bought my house and contents insurance with Aviva. Following my purchase I received the confirmation email and when i click through to view my policies or simply log in to the site, I'm told 'we could not find any policies to view'. The money has come out of my bank account and I don't have access to my policies, very concerning! Tried to contact Aviva, the chat bot tells me to call and when I call I'm on hold too long so haven't got through to speak to anyone.
- By:
- Stuart
- Gender:
- Male
- Age:
- 25 to 34
I'm sorry to read your review. I can see that you registered for a guest account which wasn't linked to your policy. I've now deleted that account & sent you an email to finish the registration of one that's linked to your policy. Please follow the instructions on the email & you'll be logged on in no time & be able to view your insurance.
Tasha, Aviva Social Media Team
Stuart
A customer gave this product an overall rating of
Exceptional Online Experience
24/06/2019
As I already have policies with Aviva along with a MyAviva account, adding a Home Insurance policy was a ten minute affair. I chose the most comprehensive policy on offer and saved money on my existing cover.
I would recommend Aviva to a friend
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Milt gave this product an overall rating of
Flood claim
23/06/2019
Following a flood in our house, Aviva handled the whole thing promptly and professionally. We were assessed and repaired within 3 weeks. I can’t thank them enough.
I would recommend Aviva to a friend
- By:
- Milt
- Gender:
- Male
- Age:
- 55 to 64
- Ease of claims process
- 5 / 5
- Speed of resolution
- 5 / 5
- Customer experience
- 5 / 5
- Fairness
- 5 / 5
Milt
Sramusobr gave this product an overall rating of
Competitive Price
23/06/2019
Don't bother using the price comparison sites you will get a cheap price here with interest free payments This was for my house I will get my motor insured here when it comes to renewal time Very impressed
I would recommend Aviva to a friend
- By:
- Sramusobr
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Sramusobr