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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1207 customer reviews

Paul gave this product an overall rating of 5 / 5

House Insurance

Very easy to use. Straightforward and large cover amounts for property and contents. No fiddly details item by item to confuse you and raise the cost. Reasonable premium and promise of no gouging at renewal ie no low price for first year then massive increases. I really hope so. Also discount if you have other Aviva policies.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Paul

boro gave this product an overall rating of 5 / 5

Good customer service

Bought car insurance not as yet had chance to use it & hope that I never will

By:
Gender:
Male
Age:
65 or over

boro

CARINUS73 gave this product an overall rating of 5 / 5

Easy

Getting home insurance on line without Aviva was quick and easy,a few clicks and it's done.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

CARINUS73

Balazs gave this product an overall rating of 2 / 5

Confusing and misleading online platform

I've been using Aviva for Content and Building for years. my policy was due to expire when Aviva sent me an option to cover it with Aviva plus, which I did, however it keep sending me emails that I need to renew my cover, despite the fact I already have a new one. Also this triggered that all info in my aviva disappeared and had to have a new one. I wish it would have been just straight forward.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

Thanks for taking the time to leave your feedback & review. It's disappointing to hear that the policy switching process has not been as straight forward for you as it should be. I can see that you'd set the new policy up yourself online. Unfortunately the old & the new policies are not automatically linked & as we'd not spoken with you to confirm that the old policy was no longer required, reminder emails regarding that renewal date nearing have still automatically gone out to you. I've updated the policy now to prevent any further from being sent to you. I've recorded your feedback & hope this resolves any concerns you have. Should you wish to raise this further though or have any additional queries please don't hesitate to contact us on social@aviva.com Kind Regards

Jen, Aviva Social Media Response Team

Balazs

Meit gave this product an overall rating of 3 / 5

Disappointed

I had to make a claim and because I did not want to get the replacement product over the Internet and wanted to go to the shop (it was a bike replacement) myself I was given a lesser amount and was not even given the value of the locks that were stolen which that would have given me if I had gone through the company on the internet. Was very disappointed.

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
2 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

Thanks for taking the time to leave a review, if you have not already raised your complaint with the claims team, please get in touch on : Social@aviva.com With your policy number and the details of our situation and we will raise this with the claims team for you. Kind regards

John, Aviva Online Support Team

Meit

A customer gave this product an overall rating of 4 / 5

Home Insurance

After feeling very let down by our previous insurer who hadn't had the decency to flag that they had significantly less expensive policies that would have met our needs (for the past MANY years), we decicded to do an in-depth trawl of what else was available. In so doing we found your website, which we have recently used for our policy for our car, and discovered that we could save anything from 1/3 to 3/5ths on our annual premium. Guess what we did? Answers on a postcard!

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Fred gave this product an overall rating of 5 / 5

Excellent service

Absolutely no hassle, everything went very smoothly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Fred

Ralph gave this product an overall rating of 5 / 5

Helpful and unproblematic

Aviva's contact staff helped me swap my insurance policy without undue fuss or delay and it was a remarkably quick and efficient service. I also like the promise not to raise premiums for loyal customers on renewal.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Ralph

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