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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1207 customer reviews

Cave gave this product an overall rating of 5 / 5

All good

Booked online was easy no issues. Called first to check levels it’s all good

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

Cave

TimB gave this product an overall rating of 5 / 5

Great service

Excellent price and easy to use Having used Aviva for many years and my Father before me I know that should a problem arise and a claim is made Aviva will be just as easy to use help with the claim. I lost my parents in a car crash a number of years ago insured by Aviva. They were just outstanding with help and support, so I am speaking from 1st hand experience.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TimB

Paul gave this product an overall rating of 5 / 5

excellent service and value

I have just added a second car and house insurance onto my policy and the precess and service was excellent and we saved a bit of money too, which is always good

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Paul

drew gave this product an overall rating of 5 / 5

great customer service

all the staff i spoke to very polite helpfull and listened to what i asked an answered well

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

drew

A customer gave this product an overall rating of 5 / 5

Good value for money

The efficient, knowledgable Customer service directed me make considerable savings compared to other online quotes.

I would recommend Aviva to a friend

Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

repeatpurchaser gave this product an overall rating of 5 / 5

excellent telephone experience

I called to better understand the home insurance coverage before I bought. The lady on the phone was excellent, patient and called me back with more information very quickly

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

repeatpurchaser

patti gave this product an overall rating of 4 / 5

value for money offer

my premium has gone up in value 100 percent over the past 8 years and i was looking at various options prior to requesting a quote from Aviva The process was easy to navigate and understand.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

patti

JohnB gave this product an overall rating of 5 / 5

Home Insurance

My House insurance with another company was due for renewal, and as I already had a CAR Insurance from AVIVA, I decided to ask them for a quote. It was half the price that I was currently paying, and a better cover. The agent was both knowledgeable and curteous, and it all went through seamlessly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JohnB

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