Overall rating
This product has been awarded an overall rating of from 1048 customer reviews
Rating breakdown
1048 reviews
- 5 stars awarded by 415 reviewers
- 4 stars awarded by 107 reviewers
- 3 stars awarded by 22 reviewers
- 2 stars awarded by 6 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
DianeK gave this product an overall rating of
Good value
10/02/2019
Efficient service, and good price compared to other insurers.
I would recommend Aviva to a friend
- By:
- DianeK
- Gender:
- Female
- Age:
- 55 to 64
DianeK
HTSuffolk gave this product an overall rating of
Much better price for same cover
10/02/2019
Looking for alternative home insurance when staff discount on my existing policy no longer applied. As an existing policy holder I thought Aviva would be worth a try, and I am very pleased with the ease of obtaining a like for like quote, the price quoted, and the ease of purchasing the policy. Particularly pleased that Aviva reward customer loyalty and with the ease and speed with which the policy was arranged electronically.
I would recommend Aviva to a friend
- By:
- HTSuffolk
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
HTSuffolk
Kevo gave this product an overall rating of
Simple & easy.
10/02/2019
Excellent & simple & easy to purchase. Would recommend to everyone.
I would recommend Aviva to a friend
- By:
- Kevo
- Gender:
- Male
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Kevo
TERRY gave this product an overall rating of
have had no problems since becoming a customer
09/02/2019
house insurance was reasonably priced, car insurance has been very fair
I would recommend Aviva to a friend
- By:
- TERRY
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
TERRY
Teapot gave this product an overall rating of
Insurance that makes a difference
08/02/2019
I have changed my house and contents insurance to Aviva because the house cover is unlimited amount and so is the contents and also the premium works out much cheaper
I would recommend Aviva to a friend
- By:
- Teapot
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Teapot
Scottie gave this product an overall rating of
Excellent service and value for money
07/02/2019
Car and home insurance, investments. Great value for money and excellent customer service
I would recommend Aviva to a friend
- By:
- Scottie
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Scottie
terence4570 gave this product an overall rating of
Good to deal with
07/02/2019
Insurance for three vehicles and house. AVIVA was easy to contact and easy to deal with. People on the other end of the phone were helpful.
I would recommend Aviva to a friend
- By:
- terence4570
- Gender:
- Male
terence4570
Wd38 gave this product an overall rating of
Good people good products
07/02/2019
Very good Customer service excellent products excellent value If the value continues I’ll bring all my business here
I would recommend Aviva to a friend
- By:
- Wd38
- Gender:
- Male
- Age:
- 45 to 54
Wd38