Overall rating
This product has been awarded an overall rating of from 1156 customer reviews
Rating breakdown
1156 reviews
- 5 stars awarded by 519 reviewers
- 4 stars awarded by 130 reviewers
- 3 stars awarded by 26 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 23 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Crockett gave this product an overall rating of
Easy to set up
21/04/2019
Soon moving to a rented flat and the agents quoted me for contents insurance but I found that as I was already a customer of Aviva it was much cheaper to go with them. Very good value.
I would recommend Aviva to a friend
- By:
- Crockett
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Crockett
Frankie gave this product an overall rating of
Easily done
21/04/2019
I already had car and pet insurance, and now I've taken out contents insurance too.
I would recommend Aviva to a friend
- By:
- Frankie
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Frankie
BigJohn gave this product an overall rating of
Great service
20/04/2019
Renewed for the 3rd year because of of the great service, quality product, great value for money price, highly recommended seller
I would recommend Aviva to a friend
- By:
- BigJohn
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
BigJohn
MikeD gave this product an overall rating of
Good product but lacks Depth
18/04/2019
Just purchased aviva plus house insurance very pleased with contents except restricted in paying in full. You are forced to pay a monthly premium and I belong to the old school of paying for everything up front.
I would recommend Aviva to a friend
- By:
- MikeD
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 3 / 5
- Value for money
- 4 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 3 / 5
Thank you for your positive review Mike. AvivaPlus is on a subscription model and can be cancelled any time without an administration fee. As it's paid on card, there is also no interest charge whatsoever, so there is no extra fee for paying monthly (unlike traditional insurance products). I hope this helps explain why upfront/annual payment is not offered, but we appreciate and have noted your feedback on this matter.
Yannis, Aviva Web Team
MikeD
Rosi gave this product an overall rating of
One of the best
17/04/2019
Excellent service, reacted to my problem fast and efficient.. I highly recommend them.
I would recommend Aviva to a friend
- By:
- Rosi
- Gender:
- Female
- Age:
- 35 to 44
- Ease of claims process
- 5 / 5
- Speed of resolution
- 5 / 5
- Customer experience
- 5 / 5
- Fairness
- 5 / 5
Rosi
Budgie gave this product an overall rating of
Great customer service
16/04/2019
Aviva claims representative was very helpful and made the process seamless
I would recommend Aviva to a friend
- By:
- Budgie
- Gender:
- Male
- Age:
- 65 or over
- Ease of claims process
- 5 / 5
- Speed of resolution
- 5 / 5
- Customer experience
- 5 / 5
- Fairness
- 5 / 5
Budgie
Badger gave this product an overall rating of
Straight forward online application. Reasonable price. Good cover.
16/04/2019
Bought property insurance online. Application was straight forward and price compared reasonably with other providers.
I would recommend Aviva to a friend
- By:
- Badger
- Gender:
- Male
- Age:
- 65 or over
Badger
Stevie gave this product an overall rating of
Easy and value for money
15/04/2019
Home insurance. One third the cost of the old policy I had with another company for 20 + years.
I would recommend Aviva to a friend
- By:
- Stevie
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Stevie