Overall rating
This product has been awarded an overall rating of from 1040 customer reviews
Rating breakdown
1040 reviews
- 5 stars awarded by 408 reviewers
- 4 stars awarded by 107 reviewers
- 3 stars awarded by 22 reviewers
- 2 stars awarded by 6 reviewers
- 1 stars awarded by 18 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Southporter gave this product an overall rating of
Good Customer Service, Simple Process
30/01/2019
Bought Buildings & Contents Insurance. The process was simple and efficient and when I queried something on the phone, the adviser was helpful and pleasant and I didn't have to wait an age for someone to answer. I saved a few hundred pounds on my previous insurance yet I have increased the cover - very strange.
I would recommend Aviva to a friend
- By:
- Southporter
- Gender:
- Female
- Age:
- 55 to 64
Southporter
Pegasus gave this product an overall rating of
Satisfaction
28/01/2019
Policy premium much reduced this year for similar benefits. How has this been possible and have the past few years Premiums been overcharged. Would welcome credible explanation.
I would recommend Aviva to a friend
- By:
- Pegasus
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Pegasus
Peggysue gave this product an overall rating of
Premium
28/01/2019
Heating & Boiler Insurance payment was good to start with now gone up considerably don’t know why.
- By:
- Peggysue
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 1 / 5
- Value for money
- 1 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 1 / 5
Peggysue
AliL gave this product an overall rating of
Great service and easy on line form
27/01/2019
I changed my house insurance from another company, resulting in a huge reduction. The on line form was easy, not too many questions, and I had the helpful customer service agent on the phone line to help.
I would recommend Aviva to a friend
- By:
- AliL
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
AliL
Peter gave this product an overall rating of
A straightforward process
27/01/2019
Applied online for a home insurance quote to compare against the renewal quote from my existing insurer. Aviva's basic terms were very clearly set out; it was cheaper, with lower excesses. Bingo!
I would recommend Aviva to a friend
- By:
- Peter
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Peter
Fanny gave this product an overall rating of
Great customer service and immediate attention.
26/01/2019
Aviva Building Insurance had to deal with a flood in my new kitchen, which had even affected the flooring . The builders found a major problem of asbestos in some old floor tiles and dealt with it very quickly. The workman put a lot of precision and hardwork in rebuilding the kitchen I am so grateful to Aviva for the care and attention that all the staff have given me.
I would recommend Aviva to a friend
- By:
- Fanny
- Gender:
- Female
- Age:
- 65 or over
- Ease of claims process
- 5 / 5
- Speed of resolution
- 5 / 5
- Customer experience
- 5 / 5
- Fairness
- 5 / 5
Fanny
Mini123 gave this product an overall rating of
Will wait and see
26/01/2019
This insurance was cheaper than my renewal for exactly the same cover. Hopefully won’t have to use it but of course, that is when I will know if it is good
I would recommend Aviva to a friend
- By:
- Mini123
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 3 / 5
- Value for money
- 3 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Mini123
PeteM gave this product an overall rating of
Excellent service
26/01/2019
Good value house insurance offering extremly comprehensive cover. Easy on line application. Good response to telephone questions. Would recommend.
I would recommend Aviva to a friend
- By:
- PeteM
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
PeteM