Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1040 customer reviews

Rating breakdown

1040 reviews

  • 5 stars awarded by 408 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 18 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Sort reviews
Rated 4.5/5 based on 1040 customer reviews

Southporter gave this product an overall rating of 5 / 5

Good Customer Service, Simple Process

Bought Buildings & Contents Insurance. The process was simple and efficient and when I queried something on the phone, the adviser was helpful and pleasant and I didn't have to wait an age for someone to answer. I saved a few hundred pounds on my previous insurance yet I have increased the cover - very strange.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Southporter

Pegasus gave this product an overall rating of 4 / 5

Satisfaction

Policy premium much reduced this year for similar benefits. How has this been possible and have the past few years Premiums been overcharged. Would welcome credible explanation.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Pegasus

Peggysue gave this product an overall rating of 1 / 5

Premium

Heating & Boiler Insurance payment was good to start with now gone up considerably don’t know why.

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Peggysue

AliL gave this product an overall rating of 5 / 5

Great service and easy on line form

I changed my house insurance from another company, resulting in a huge reduction. The on line form was easy, not too many questions, and I had the helpful customer service agent on the phone line to help.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AliL

Peter gave this product an overall rating of 5 / 5

A straightforward process

Applied online for a home insurance quote to compare against the renewal quote from my existing insurer. Aviva's basic terms were very clearly set out; it was cheaper, with lower excesses. Bingo!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Peter

Fanny gave this product an overall rating of 5 / 5

Great customer service and immediate attention.

Aviva Building Insurance had to deal with a flood in my new kitchen, which had even affected the flooring . The builders found a major problem of asbestos in some old floor tiles and dealt with it very quickly. The workman put a lot of precision and hardwork in rebuilding the kitchen I am so grateful to Aviva for the care and attention that all the staff have given me.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Fanny

Mini123 gave this product an overall rating of 3 / 5

Will wait and see

This insurance was cheaper than my renewal for exactly the same cover. Hopefully won’t have to use it but of course, that is when I will know if it is good

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Mini123

PeteM gave this product an overall rating of 5 / 5

Excellent service

Good value house insurance offering extremly comprehensive cover. Easy on line application. Good response to telephone questions. Would recommend.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

PeteM

Back to top