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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1207 customer reviews

gjp46 gave this product an overall rating of 5 / 5

Simple, straightforward and clear application procedure

Home buildings and contents insurance. Simple, straightforward and clear application procedure and quick and courteous customer care agents, when seeking clarification by 'phone. Good introductory discounts for new customers and if you have more than one Aviva product. However, as with any insurer, or insurance product, you will only really know how good they are/it is, if you are in the unfortunate position of having to make a claim. This said, I have to say that so far, I have been very happy with Aviva.

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

gjp46

Deacopop gave this product an overall rating of 5 / 5

Sweet and simple

I purchased house & building insurance, not only was it a quick and simple process I also saved money verses the premium I paid last year with another company who I had used for many years. I also have car insurance with Aviva and have no issues with that policy either.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Deacopop

Annabel gave this product an overall rating of 5 / 5

Easy to do online

Bought home insurance on line. Was given 3 different quotes based on the details I provided. Easy to use and amend. Good price. If next years renewal price is good then will use Aviva again.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Annabel

Linz gave this product an overall rating of 4 / 5

Amazing quotes and deals

After my brother telling me about Avivas amazing deal with discount on second policy I thought why not and because my insurance was coming up for renewal I took the plunge and seems I will be much better off wasnt too impressed with customer service one person telling me one thing someone else telling me another and the amount of time I have waited on and paper work coming through the door I just hope Aviva can live up to there expertise

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Linz

EdUK gave this product an overall rating of 3 / 5

Two things I don't like

Don't like: 1. Auto-renewal of policies without my permission, with no obvious option to cancel. 2. Abuse of the English language. "Here's a summary of what you've bought today. You can view and print your documents or make a claim anytime in MyAviva." "Anytime" is not an English word;(*) it should be written as two separate words. "Anytime" is as meaningless as "anycar" or "anyhouse." (*) Americans seem happy to use it. It would make sense as an adjective, but not here.

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Thank you for taking the time to leave us a review. We appreciate all feedback, good or bad, so we can continue to improve our service for our customers. I'm sorry to learn that you don't agree with automatic renewals. These are applied to policies that are paid via direct debit or continuous card payment authority. Our customers can let us know they don't wish to renew by calling, using live chat or social media (such as Twitter and Facebook). We send renewal details 28 days before the renewal date to give our customers some time to have a think and shop around if they wish to. I've passed on your feedback to the communications team and made them aware of the issue regarding the misuse of the word "anytime". I hope my explanation has eased your concerns. Please don't hesitate to get it touch if there's anything I can help with at all.

Tasha, Aviva Social Media Team

EdUK

jules9 gave this product an overall rating of 5 / 5

quick easy online cover

Breakdown car cover. Cheaper price and same cover as going direct to service provider used by Aviva. Price was down to a discount as have other products from Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

jules9

Elliemae gave this product an overall rating of 5 / 5

Great value home insurance

Online quote, online access, completed purchase by phone as I'd run out of Time to complete purchase online. No hassle on the phone, quick and easy review of needs. Policy purchased

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
1 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Elliemae

peter gave this product an overall rating of 5 / 5

Good and easy

House and contents insurance annual policy. Premium competitive,

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

peter

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