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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1206 customer reviews

Rating breakdown

1206 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 141 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1206 customer reviews

SatisfiedCustomer gave this product an overall rating of 5 / 5

Delighted with home insurance

I was already a customer of Aviva with my car insurance, they then quoted for my home insurance this created a good discount covering exactly the same coverage of property and items at a much lower price as my previous company- very pleased.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

SatisfiedCustomer

karebare gave this product an overall rating of 5 / 5

No issues

No issues encountered ordering on line. Nothing else to add

I would recommend Aviva to a friend

By:
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

karebare

carron gave this product an overall rating of 5 / 5

great customer service

house and buildings insurance , very happy with the quote

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

carron

Maximum64 gave this product an overall rating of 5 / 5

Feel safe with Aviva cover

I rwcently purchased House buildings and contents cover. As I have my annuity with Aviva, which I chose because of their sound advice years ago, I felt they were a reliable company to insure my property with.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Maximum64

jolrog gave this product an overall rating of 5 / 5

good customer service

Home and contents insurance, very good and efficient service. The policy was worded clearly and easy to understand and the policy promtly sent.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

jolrog

Steve gave this product an overall rating of 5 / 5

Super product and an easy to complete online process

Purchased Home Insurance and was extremely pleased with the ease of the online process. Impressed with the facility to add on extra products like Legal expenses and individual items. Great cover provided at a very competitive price by an extremely reputable company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Steve

TonyB gave this product an overall rating of 5 / 5

Easy set up

I have just bought a new property insurance (including home emergency) from Aviva, and setting it up could not have been easier or hassle-free. It looks great value for money, with all eventualities covered.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TonyB

apples gave this product an overall rating of 2 / 5

it would be better to find out all the positives and negatives before purchase.......you presentation does not all you to evaluate the purchase.

Buildings only .............................................................

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
2 / 5
Value for money
2 / 5
Customer experience
2 / 5
Ease of purchase
4 / 5

If there is anything you need help with, please contact the customer service team directly and they would be more than happy to help with your queries.

Jenny, Aviva Online Team

apples

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