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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1040 customer reviews

Rating breakdown

1040 reviews

  • 5 stars awarded by 408 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 18 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1040 customer reviews

jc1212 gave this product an overall rating of 1 / 5

disappointing

could nt renew online as site does not cater for those who own a property and let their close relation,eg mother, live there rent free. it classifies me as a landlord and i found out by accident that the person who set this up last and previous years had the property and contents listed in my mother s name and therefore invalid!!!!!!!! not happy with Aviva but for domestic reasons i had no choice but to renew with Aviva on this occasion at the extra cost, will be looking elsewhere next year,theAvivastaffdontseemtobeanyhelpwiththis, take it or leave it attitude.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

Hi there. I'm sorry to see the issues you've had there. If you haven't already raised this with us directly. Please email us at social@aviva.com with your policy number and details and we can look into this for you. Thanks

Natalie, Social Media Team

jc1212

Isma gave this product an overall rating of 5 / 5

Very pleased with the service.

This review is about the renewal of our business insurance. I received very good service. The premium was also very good.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Isma

Tess gave this product an overall rating of 5 / 5

Happy customer

House insurance. Straight forward and clear website. Good value product

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tess

Animac gave this product an overall rating of 5 / 5

Excellent price and service

Price excellent, easy to purchase online. Extremely competitive price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Animac

annie gave this product an overall rating of 5 / 5

A fast service

I bought home insurance, the service was quick and easy to do online, no hassle just top class service from Aviva

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

annie

Chelseaboy gave this product an overall rating of 5 / 5

All well that ends well.

When I purchased home insurance I was told that an email would be sent confirming insurance. I had to ring up to ask for one, the lady was very efficient and sent me one straight away. All well that ends well.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Chelseaboy

Tony gave this product an overall rating of 4 / 5

Excellent

Good websiteafter a bit of jiggling. Staff contact excellent. So far so good hope I dnt need it but then that is another test

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Tony

Tallulah gave this product an overall rating of 5 / 5

Simple to use

I purchased Building and Contents Insurance Policy. The website was easy to use the price very competitive.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tallulah

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