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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1159 customer reviews

Rating breakdown

1159 reviews

  • 5 stars awarded by 523 reviewers
  • 4 stars awarded by 130 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1159 customer reviews

Linhev gave this product an overall rating of 5 / 5

Safe Hands

Totally delighted with both car insurance and home insurance from Aviva. Their App is also excellent and gives you visibility of your policies in the one place. You can also view your ISA’s here if you have them

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5

Linhev

Keeperman gave this product an overall rating of 5 / 5

Cover that I need at a reasonable price from a company I trust

Having spent over a year building a new, self-build, house I obviously needed it properly insured, I tried a number of companies that I would trust, but Aviva offered the best coverage for the best price, and I would say that it is a name I would trust having had them deal with a no-fault motor claim very well last year. The person I dealt with on the phone was knowledgeable, helpful, and friendly and got me through the process very easily.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Keeperman

Pepper gave this product an overall rating of 5 / 5

Excellent website

Chose Aviva car insurance last summer so checked them out for home insurance this month. User friendly website and competitive quote made my decision easy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Pepper

Scaley gave this product an overall rating of 5 / 5

Good

As a new customer I purchased a House and contents insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Scaley

yorkylad gave this product an overall rating of 5 / 5

very easy to get a quote and follow up with setting up policy

Home insurance much more competitive than my previous company after many years of loyal customer glad I took the time to search aviva and get a better deal for the same cover

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

yorkylad

Sculler gave this product an overall rating of 5 / 5

Excellent service from people who cared for my problem.

We were desperate to get insurance for a new build. Avila were the only company to help - other companies just said NO. Aviva showed me how to get the information needed to insure a new build.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5

Sculler

Grumps gave this product an overall rating of 2 / 5

Excellent service

Home and Contents Insurance. Already customers with Pension so knew professional and helpful.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Grumps

Dollyann gave this product an overall rating of 5 / 5

Fab service

Great customer service and really happy with the insurance I chose. Was refreshing to speak to an agent who was knowledgeable and able to give me unbiased, honest and clear information and advice, without being pushy or making me feel forced into making a purchase.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dollyann

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