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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1206 customer reviews

Rating breakdown

1206 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 141 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1206 customer reviews

Dusty gave this product an overall rating of 5 / 5

Good Service / Easy read Documents

I went online to get quotes for both car and house insurance and have been pleased to see how simple it was to do. I received quotes straight away which was good. I then went on to purchase both asking for paper copies of each insurance . I received both sets of documents very quickly. The paperwork was laid out very clearly and both were very easy to read with no jargon.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dusty

Rockstar gave this product an overall rating of 5 / 5

Probably the best insurance I have had made a claim ask6them to ring me back they did and settled the claim over the phone

Car insurance House insurance Really friendly to talk to they sympathise with you most off all they listen to what you have to say

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Rockstar

Rose gave this product an overall rating of 5 / 5

Superb customer service

I filled out my aviva plus house insurance online but had a query and found Philip to be exceptionally helpful. He was so patience with me and he guided me through everything I needed to think about when deciding on a particular option.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5

Thanks so much for sharing this - I'm pleased you we're happy with our service. I shall be forwarding on this on to Philip and I'm sure he'll be pleased!

Rich, Aviva Social Media Team

Rose

jungalee gave this product an overall rating of 4 / 5

Yes Sum Masah

Great easy to use website , got the quotes within ten mins , but the travel insurance quote was at least 200 quid dearer than LV . Hence the 4 stars

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

jungalee

nockey gave this product an overall rating of 5 / 5

Great Customer Service

Purchased Home Insurance and the man at the end of the phone was extremely helpful as I was not sure exactly how t answer some of the questions. Would recommend this company.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

nockey

poopdeck gave this product an overall rating of 5 / 5

Excellent service

We were looking to find a better deal for our house insurance and as I have previous dealings with Aviva it seemed a good place to try. This policy is, for us, a better choice and value than previously, and with a greater level of cover. Site easy and clear to use.

I would recommend Aviva to a friend

By:
Age:
65 or over

poopdeck

Bubba gave this product an overall rating of 5 / 5

Nothing Hidden i

I signed up for Aviva Plus Home and contents insurance. I appreciated the transparency of what was covered and what was not covered. I found it free of the complexity of other providers offerings. Follow up questions were dealt with by UK call Centre speedily and clearly. Very satisfied I have the cover that I need.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bubba

Blade gave this product an overall rating of 5 / 5

Great value and service

House Insurance, health insurance and car insurances

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Blade

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