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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1040 customer reviews

Rating breakdown

1040 reviews

  • 5 stars awarded by 408 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 18 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1040 customer reviews

Ladeda gave this product an overall rating of 5 / 5

The Custermer service girl was great

I bought insurance for my building and contents I got an excellent deal for the money I paid I had quotes from 7 Insurance companies and Aviva was definitely the best value for money

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Ladeda

Greg gave this product an overall rating of 5 / 5

I discussed the policy over the phone and it was great customer service. My questions were clearly answered. ice

I bought buildings and contents insurance and it was such a simple process with help from Aviva staff when needed. I only took standard cover because I felt that it was so comprehensive and covered my needs. I compared the price of simular cover with other companies and found Aviva the cheapest. I feel secure being insured with such a big, well known, company which, unexpectedly, I also found to be the cheapest. I also like the fact that the policy is written in simple English that I can understand.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Greg

Squint gave this product an overall rating of 3 / 5

Easy set up

I've bought Aviva home contents insurance. It was very easy and quick to set up and purchase online.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Squint

John gave this product an overall rating of 5 / 5

Insurance

I bought a building & contents insurance policy ,also i had one last year with Aviva with them. Met all my needs.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

John

Downland gave this product an overall rating of 5 / 5

Excellent price and the process online was simple to follow.

I bought house and contents insurance. I got more cover for the contents and also received travel insurance as a bonus all for a much better price than the best and final offer from my previous insurer.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Downland

pacpam gave this product an overall rating of 5 / 5

First class service

We found the service very good all questions answered and very happy with the price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

pacpam

Flash gave this product an overall rating of 3 / 5

New Cycle

Unfortunately I had a cycle stolen from my local train station. I made a claim and the process was quick and easy and I was happy with settlement amount. However, there was a catch, Aviva dictated where I had to purchase the replacement bike from, which was a website called Wheelies. This was a problem for me: 1) Wherever possible I try and support local businesses. 2) when buying a bike ( or any expensive item) I prefer the advice and service you can only get from a specialised retailer. When I suggested to an Aviva employee that I really need to see and, try the bike and make sure the size is right, she suggested to go the local shop and then buy online! I wasn't impressed. So In the end they agreed to produce a voucher for Halfords and I purchased a Boardman, but I would have preferred to have been able to use a local bike shop and have a choice of brands.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
4 / 5
Speed of resolution
5 / 5
Customer experience
2 / 5
Fairness
1 / 5

Flash

debbie gave this product an overall rating of 4 / 5

Quick and easy to do online

I have bought House Insurance for the family in Leicester

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

debbie

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