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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1206 customer reviews

Rating breakdown

1206 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 141 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1206 customer reviews

Peach gave this product an overall rating of 4 / 5

Slow action

The workmen seem to have repaired my roof well, but it took a long time for them to start , weeks, and rain leaked through into my bedroom in the meantime.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
2 / 5
Customer experience
3 / 5
Fairness
4 / 5

I'm please it's all sorted now, but I shall feedback your points - thanks for letting us know.

Rich, Aviva Social Media Team

Peach

Geoff gave this product an overall rating of 5 / 5

Great price

I was with another company who sent me another automatic quote you then have to ring to get a better deal they were offering new customers a much higher discount but me a much lower one but I still got a better price from Aviva loyalty I think works both ways

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Geoff

Vivikins gave this product an overall rating of 4 / 5

Very helpful customer service explaining clauses

House and contents policy bought after much research and comparison sites used. Had difficulty getting the online policy docs for review but Customer service assisted very well and talked me through the clauses I wanted to clarify and sent me all prior to purchase. Happy with the "on risk" process and all flowed perfectly thereafter.

I would recommend Aviva to a friend

By:
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Vivikins

Teddy gave this product an overall rating of 5 / 5

Excellent Service

Excellent service, easy to arrange online, monthly payments, great choice of levels of cover, and great competitive pricing. Why would you buy elsewhere?

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Teddy

rockinronnie gave this product an overall rating of 1 / 5

Awful customerservice

AvivaPlus Home Insurance. I have had issues since the date I bought it and they have not been resolved in spite of emails and telephone conversation. I keep being told everything is sorted when clearly it is not. I still cannot see my policy and schedule online as was promised.

By:
Gender:
Male
Age:
65 or over
Customer experience
1 / 5
Ease of purchase
4 / 5

rockinronnie

eLLeO gave this product an overall rating of 5 / 5

Fast enrollement

I needed to sign up for a housing insurance and I thought that the process of enrollment was very efficient via Aviva. I was able to complete it online without struggling too much.

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

eLLeO

A customer gave this product an overall rating of 5 / 5

Ceiling repair .

Home contents and building insurance .claim went through with ease using independent assessment and choice of method for repair .

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Mick gave this product an overall rating of 5 / 5

Easy to use process, very clear, and uses good language

Very clear website and minimum of details required. Clearly explained without confusing legal terminology.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mick

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