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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1159 customer reviews

Rating breakdown

1159 reviews

  • 5 stars awarded by 523 reviewers
  • 4 stars awarded by 130 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1159 customer reviews

Kennmac gave this product an overall rating of 4 / 5

It is affordable and meets mt needs.

I got contents insurance as i live in rented accomodation. It was easy to purchase and had a few opptions to choose to suit different requirements. The web site was easy to navigate and not confusing like other companys on line sites are.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kennmac

Granny gave this product an overall rating of 5 / 5

Great customer service

I bought my contents insurance with a very friendly helpful young lady who did her best to get me the best price. Well done

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Granny

MineralSurveyor gave this product an overall rating of 4 / 5

A Change of Insurer

I am new to Aviva but initially the insurance looks good value and comprehensive. I previously had high quality insurance but this year the premium foe House and Contents had increased 52%. This new insurance is similar for half the price.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

MineralSurveyor

Gilly gave this product an overall rating of 5 / 5

Great Service

Home & contents Insurance what more can I say that's what I have insuard

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gilly

Lizz gave this product an overall rating of 2 / 5

Poor service for long timd customer

Was forced to change policy then given wrong information.

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

I'm sad to hear of this, this isn't how customers should be treated. Did you manage to get everything sorted? We're really happy with our new AvivaPlus insurance it provides you with the service we anticipate.

Will, Aviva Social Media Team

Lizz

Beaker gave this product an overall rating of 5 / 5

AMazing service

Cannot praise the claims handling enough from report to payout was less than 7 days - amazing!!!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Beaker

Swiss gave this product an overall rating of 5 / 5

Recent experience

Purchased Aviva plus products for car and house insurance. Went for premier cover in both cases. Very pleased with cover provided and service obtained over the phone when queries were answered. Thouroughly recomment Aviva .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Swiss

maggue gave this product an overall rating of 5 / 5

Superb service

I spoke with 2 people at arriva one for buildings and contents and the other fir car insurance. I was treated with respect, they both head of knowledge , were extremely helpful and the result was I purchased both products and great prices

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

maggue

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