Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Sort reviews
Rated 4.5/5 based on 1207 customer reviews

Mick gave this product an overall rating of 5 / 5

Easy to use process, very clear, and uses good language

Very clear website and minimum of details required. Clearly explained without confusing legal terminology.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mick

K199 gave this product an overall rating of 5 / 5

Value for price is excellent

I bought home insurance and was pleasantly surprised by low price for an excellent product

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

K199

Thumper gave this product an overall rating of 3 / 5

Home cover ll

Customer. Service was good, just ordered policy hopefully it all works, ang gave me peace of mind.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Thumper

coops gave this product an overall rating of 5 / 5

so easy

car insurance,very competitive price,and cover provided

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

coops

Adamski gave this product an overall rating of 5 / 5

Cannot fault

I'm with Aviva for car, home and life insurance and was purely about cost and good value to be honest. Renewals didn't rise to silly prices after a year each time so have stuck with them. Recently though I've had to make a claim after a leak at home and it was dealt with very quickly and without fuss. I'm a satisfied customer for sure....

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Adamski

MLS76 gave this product an overall rating of 1 / 5

Poor customer service

I asked for the policy wording of my motor policy to be put into my documents in My Aviva, but it is still not there. Nobody seems to understand what "policy wording" is. In fact is is the detailed wording of the motor policy. It is not the summary of the policy and it is not the schedule, and it is not the certificate.

By:
Gender:
Male
Age:
65 or over

Hi there, thanks for taking the time to leave us a review. Policy booklets are available via our website - (and can be located easily via a search engine too- just search for Aviva motor policy booklet) but I am sorry for the difficulties you have faced trying to access this. This would not show with the other documents (as they are all personal based documents, whereas the policy booklet is the same for all motor policies) Kind regards

John, Aviva Online Support Team

MLS76

Dodo2 gave this product an overall rating of 5 / 5

Superb service

Having to make a household claim I could not believe how helpful and understanding the staff were. Settlement made in record time

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Dodo2

Spider gave this product an overall rating of 5 / 5

1st class service

Someone crashed their car into our garage virtually destroying it. Aviva dealt with the situation very quickly and had things put right without fuss or hassle.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Spider

Back to top