Overall rating
This product has been awarded an overall rating of from 1159 customer reviews
Rating breakdown
1159 reviews
- 5 stars awarded by 523 reviewers
- 4 stars awarded by 130 reviewers
- 3 stars awarded by 26 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 23 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
madamePJ gave this product an overall rating of
Customer focused
02/04/2019
Just bought house insurance and found the whole process so much easier than I expected. I was actually putting it off as I was expecting to fill in loads of details about the house, alarm, locks etc. None of this. I just picked the highest level of cover so I have total peace of mind if anything goes wrong. You clearly know that simplicity is key for customers and you ever fail to deliver
I would recommend Aviva to a friend
- By:
- madamePJ
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 5 / 5
madamePJ
cazlo gave this product an overall rating of
Quick and easy Great value
02/04/2019
I purchased home contents insurance and was impressed with the cost and the speed of the purchase. I will look at Aviva again when considering a purchase
I would recommend Aviva to a friend
- By:
- cazlo
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
cazlo
Treasure gave this product an overall rating of
Same cover as my previous insurance company but cheaper.
02/04/2019
Both my home insurance & car insurance were cheaper than my previous cover, car insurance very much so. Would recommend others.
I would recommend Aviva to a friend
- By:
- Treasure
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Treasure
JanB gave this product an overall rating of
Great customer service
01/04/2019
I bought home insurance. Member of staff that I spoke to was very helpful and was able to meet my requirements without any problems. Also the phone was answered very swiftly, well done as this seems to be a rarity these days.
I would recommend Aviva to a friend
- By:
- JanB
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
JanB
MikeH gave this product an overall rating of
AvivaPlus Home Insurance
01/04/2019
My Home Insurance was due for renewal with another company so because I had my Motor Insurance with you I decided to get a quote and was very pleased to find how easy it was to obtain without the usual bull I have got from other Insurers it was so simple and at a price I could afford
I would recommend Aviva to a friend
- By:
- MikeH
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Lovely to hear you found our quote process so user friendly & thanks for insuring your home with us too this year. As an existing customer please do bear us in mind for cover at a discounted rate for any other policies such as Pensions, Life or Travel Insurance. Kind Regards
Jen, Aviva Social Media Response Team
MikeH
Penny gave this product an overall rating of
Very good customer service from helpful staff at a stressful time
01/04/2019
I have Aviva Car and Home Insurance. I needed to claim after my home was broken into and many items taken as well as my car. It was a long and unpleasant process sorting this all out but Aviva were very helpful throughout the whole process and were very sensitive in dealing with my insurance claim during a very stressful situation. I would definitely recommend them to others.
I would recommend Aviva to a friend
- By:
- Penny
- Gender:
- Female
- Age:
- 45 to 54
- Ease of claims process
- 4 / 5
- Speed of resolution
- 4 / 5
- Customer experience
- 5 / 5
- Fairness
- 5 / 5
That's great to hear Penny. I'm glad we were able to assist you so well in what must have been a very stressful situation. I've passed on your thanks & comments to the claims teams in question. Thanks for taking the time to leave your review. Should you need anything further don't hesitate to let us know. Kind Regards
Jen, Aviva Social Media Response Team
Penny
Gill gave this product an overall rating of
Unnessicery price increase
01/04/2019
Had bought car insurance. My car is a 5 door. Aviva classed it as a 3 . When calleed wanted extra. And to start policy a day earlier wanted even more. Would have brought my premium to double the original amount. Wont be a customer again
- By:
- Gill
- Gender:
- Male
- Age:
- 25 to 34
Gill
Carol11 gave this product an overall rating of
Leaky Roof
31/03/2019
Once the leak was found and repaired the tradesmen completed the work on roof repairs in kitchen then painter came and completed his job and happy with the end result.
I would recommend Aviva to a friend
- By:
- Carol11
- Gender:
- Male
- Age:
- 55 to 64
- Ease of claims process
- 5 / 5
- Speed of resolution
- 5 / 5
- Customer experience
- 5 / 5
- Fairness
- 5 / 5
Carol11