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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1207 customer reviews

Towton2 gave this product an overall rating of 1 / 5

Claim refused

Never claimed on my house insurance for 20 years and when I put my first one it is rejected for 'wear and tear'.Belief in insurers reached an all time low for me..

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
2 / 5
Speed of resolution
2 / 5
Customer experience
1 / 5
Fairness
1 / 5

Sorry to learn you're unhappy with the decision made on your claim. I've sent you an email so I can raise your concerns with the relevant team to investigate.

Tasha, Social Media Team

Towton2

LLPJ gave this product an overall rating of 5 / 5

Easy and straight forward

5 star service great customer service and very easy to get things processed and ready to go . I have life insurance and house contents and could not fault the price I pay and the service I have when needed set up and if need ask a question. Very helpful and trusted. Defo recomend

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LLPJ

Geoff2407 gave this product an overall rating of 5 / 5

Good professional service really friendly staff

House insurance we can only find how good an insurance is when you make a claim but having dealings with this company I know that it will be handled perfectly

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Geoff2407

Dodger gave this product an overall rating of 4 / 5

Good communication

Renewed Home and Contents Insurance despite 12 per cent increase in premium, due to a claim during the last 12 months. Still seems good value, and renewing on line is straightforward. Have recently recommended Aviva Home Insurance to a family member, who has subsequently taken out a new Policy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dodger

A customer gave this product an overall rating of 5 / 5

Great value

AvivaPlus Home Insurance price far better direct than other quotes.

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Veloman gave this product an overall rating of 5 / 5

Home insurance

I have just insured my house and contents at an excellent price ,and it was so easy. My van is also with aviva also a fair price. It was very easy to do and no problems at all.on line an excellent service thanks.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Veloman

Ainsy gave this product an overall rating of 4 / 5

Renewal of home policy

Changed from monthly direct debit to annual to save interest. Necessitated a new policy! Website usually slow to load. Live chat very helpful (bit of a wait). Premium increase at renewal with no explanation as to why (no claims).

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Ainsy

Halo gave this product an overall rating of 5 / 5

Car & house insurance

Easy to access. When required nice helpful staff as in my case BUT above all very competitive prices.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Halo

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