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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1159 customer reviews

Rating breakdown

1159 reviews

  • 5 stars awarded by 523 reviewers
  • 4 stars awarded by 130 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1159 customer reviews

cyril gave this product an overall rating of 4 / 5

easy to switch on line and seemed very good value

buildings and contents ins ,good first time of using Aviva

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

cyril

Dafpj gave this product an overall rating of 1 / 5

Still no paperwork and not on my Aviva

Three weeks on and I have no paperwork or details of the policy on My Aviva. I phoned and was advised that my surname had not matched the existing my Aviva login, this was rectified but 4 days later still not on my Aviva. No proactive action by Aviva, not impressed

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
2 / 5

I'm sorry this has happened. I've logged the error with our IT team and posted you your documents. These will arrive in the next 10 working days. The online accounts should be merged together by the end of the week. If this isn't the case, please pop me an email on social@aviva.com so we can investigate further. Thanks

Katie, Aviva Online Team

Dafpj

Glenda gave this product an overall rating of 5 / 5

Great British company

Travel insurance, motor insurance and house contents. good on price and cover . Easy to contact and have always been excellent on claims. I have had a great deal of experiences , with looking after family insurance problems, for 50 years and have now put my trust in Aviva. They have proved to be the best.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Glenda

Jerry gave this product an overall rating of 5 / 5

Simple to renew and cost effective

Buildings contents insurance only with personal items and special effects

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jerry

Grimace gave this product an overall rating of 4 / 5

Good customer service on my claim

Between Aviva staff and the agent they appointed for the carpets I received good service and a fair and equitable outcome on the claim in respect of a radiator leak.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
5 / 5

Grimace

taybridge gave this product an overall rating of 5 / 5

not a problem very easy

house insurance very competitive and easy to do on the net

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

taybridge

Steve gave this product an overall rating of 5 / 5

Great customer service

House and contents insurance. Great website so simple and easy to use.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Steve

agare gave this product an overall rating of 5 / 5

real easey to deal with staff and very helpfull

first car insurance well done next year my home insurance shotup so got a price from aviva saved 100 pounds

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

agare

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