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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1073 customer reviews

Rating breakdown

1073 reviews

  • 5 stars awarded by 433 reviewers
  • 4 stars awarded by 113 reviewers
  • 3 stars awarded by 23 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1073 customer reviews

MikDW gave this product an overall rating of 5 / 5

easy online transaction

Purchased some home insurance , easy to understand application, quick website, easy transaction. Requested copy arrived in post within 5 days of purchase.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MikDW

savvy gave this product an overall rating of 5 / 5

top marks

just what I wanted answered all the questions good value for money as would expect from a trusted company

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

savvy

Padmesh gave this product an overall rating of 1 / 5

Aviva Motor Insurance - Worst claims resolutions ever!!!

Aviva - One of the worst motor Insurer in UK in terms of settling claims!!! Please search better providers before signing up with Aviva!! Extremely long repair times and further delays thereafter, false expectations and promises, vague descriptions and constraints on hire cars, poor repairs and horrible customer service (including Claims handling and Complaints resolution team).

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

I'm sorry to hear that you are unhappy with the way your claim and complaint has been handled. I can see you have sent us an email recently and I am in the process of looking in to this for you. Thank you for taking the time to provide us with your feedback.

Mike, Aviva Online Team

Padmesh

Ropo gave this product an overall rating of 4 / 5

Nice and easy

I’ve purchased home buildings and contents insurance. It was the right price and had the cover that I needed, without having to make a phone call to them. WHatworked for me most was the unlimited rebuild cover along with the unlimited contents - extras were also useful

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Ropo

woody40 gave this product an overall rating of 5 / 5

Wow did not expect such professional service.

You are always asked to do surveys after you have bought insurance & i decline as i have not been unfortunate to have to use their services. This time i was unfortunate to have to use this service from my first phone call, to the accessor calling, to being paid out i found everything was very professional & every body had time even for the small details. i would thoroughly recommend Aviva home insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

woody40

Johnner gave this product an overall rating of 5 / 5

Home insurenance

Very easy to do online comparable with my last insurer but not as expensive with online discount and further costomer discount. Happy customer would recommend.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Johnner

SIMON gave this product an overall rating of 5 / 5

GOOD SERVICE

Good quality product, well priced and simple to set up.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

SIMON

Ronnie gave this product an overall rating of 5 / 5

Simplicity

House insurance. Bought on line and a very uncomplicated procedure. Reply obtained instantantaneously, with a very reasonable quote.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Ronnie

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