Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1020 customer reviews

Rating breakdown

1020 reviews

  • 5 stars awarded by 392 reviewers
  • 4 stars awarded by 106 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 16 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Sort reviews
Rated 4.5/5 based on 1020 customer reviews

Silvermel gave this product an overall rating of 5 / 5

Excellent Customer Service

I bought Buildings & Contents insurance, I initially called to get a quote and enquire about potential changes to it down the road. They were very helpful, explaining everything as we went along. I felt under no pressure to buy. Everything went very smoothly when I switched. I would recommend in the future

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Silvermel

A customer gave this product an overall rating of 5 / 5

Very Pleased

I found getting a quote on the website very easy, because the site was laid out very well, I also had to speak to someone to clarify one section and found them to be most helpful.

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Devi gave this product an overall rating of 5 / 5

Customer service

I bought home and building insurance. It was good value for money

I would recommend Aviva to a friend

By:
Gender:
Female

Devi

DelighTed gave this product an overall rating of 5 / 5

November 2017 flood damage

On 22nd November I insured my house with Aviva.That evening there was severe flooding in North Lancashire and Cumbria and my property on this occasion was affected. Aviva have been tremendous. They arranged for the area to be dried out and sent assessors round within days.Within a week agreement had been reached on the claim. The service given and compassion they have shown has been tremendous.They have taken a lot of stress out of a very traumatic experience and have ensured that we can get the necessary renovation work under way as soon as possible

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DelighTed

Back to top