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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1207 customer reviews

Lyndon gave this product an overall rating of 4 / 5

House insurance sale

Very understanding sale by phone which left me feeling that I had purchased a sensible product.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Lyndon

salvo gave this product an overall rating of 5 / 5

excellent service

home insurance, contents insurance I thought that buying byphone would have been more difficult. It was very easy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

salvo

Jaxba gave this product an overall rating of 5 / 5

Very professional

After a couple of bad storms I had a roof problem, rang My insurance (Aviva) & they talked me through the procedure for having it repaired with no fuss at all Really nice customer service people Thank you.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Jaxba

LandMLT gave this product an overall rating of 5 / 5

Superb service .... all my friends are envious!!

When my garden shed was demolished by a neighbour's tree the claims department worked with me in order to fully understand the extent of the damage i.e. keeping the claim open until the tree was removed and I could inspect everything in the shed. I went ahead and had removal and re-construction done and then 'phoned with a breakdown of the costs, which met with a positive response and payment into my bank account (less the excess amount of course). A fully satisfactory experience. Thank you.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

LandMLT

Kennmac gave this product an overall rating of 4 / 5

It is affordable and meets mt needs.

I got contents insurance as i live in rented accomodation. It was easy to purchase and had a few opptions to choose to suit different requirements. The web site was easy to navigate and not confusing like other companys on line sites are.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kennmac

Granny gave this product an overall rating of 5 / 5

Great customer service

I bought my contents insurance with a very friendly helpful young lady who did her best to get me the best price. Well done

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Granny

MineralSurveyor gave this product an overall rating of 4 / 5

A Change of Insurer

I am new to Aviva but initially the insurance looks good value and comprehensive. I previously had high quality insurance but this year the premium foe House and Contents had increased 52%. This new insurance is similar for half the price.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

MineralSurveyor

Gilly gave this product an overall rating of 5 / 5

Great Service

Home & contents Insurance what more can I say that's what I have insuard

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gilly

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