Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1163 customer reviews

Rating breakdown

1163 reviews

  • 5 stars awarded by 526 reviewers
  • 4 stars awarded by 131 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Sort reviews
Rated 4.5/5 based on 1163 customer reviews

yorkylad gave this product an overall rating of 5 / 5

very easy to get a quote and follow up with setting up policy

Home insurance much more competitive than my previous company after many years of loyal customer glad I took the time to search aviva and get a better deal for the same cover

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

yorkylad

Sculler gave this product an overall rating of 5 / 5

Excellent service from people who cared for my problem.

We were desperate to get insurance for a new build. Avila were the only company to help - other companies just said NO. Aviva showed me how to get the information needed to insure a new build.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5

Sculler

Grumps gave this product an overall rating of 2 / 5

Excellent service

Home and Contents Insurance. Already customers with Pension so knew professional and helpful.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Grumps

Dollyann gave this product an overall rating of 5 / 5

Fab service

Great customer service and really happy with the insurance I chose. Was refreshing to speak to an agent who was knowledgeable and able to give me unbiased, honest and clear information and advice, without being pushy or making me feel forced into making a purchase.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dollyann

SherborneGreen gave this product an overall rating of 5 / 5

Home cover

I have purchased a buildings and contents policy with full AD cover. The cover is what I required at what I consider an acceptable premium. Don’t always go by price as other are cheaper but the cover is the important factor plus but the premium must be reasonable

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

SherborneGreen

Gabi gave this product an overall rating of 5 / 5

Great

I bought home insurance and life insurance for me and my husband . We are very happy

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gabi

Jezza gave this product an overall rating of 1 / 5

Cancellation Fees

Very disappointed at the cost of cancellation, especially as we have other policies with you.

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
4 / 5

Hello, IT's a shame to see your concerns. We state our cancellation fee's in our terms and conditions at the start of your policy if you were to cancel before the full insurance term is up. If you could please email us on social@aviva.com where we will happily look into this for you.

Liv, Aviva Online Team

Jezza

Jack gave this product an overall rating of 4 / 5

Quick and easy to find what you need

Home content insurance bought, already have car insurance and pension with Aviva. Never had any problems with their.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Jack

Back to top