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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1044 customer reviews

Rating breakdown

1044 reviews

  • 5 stars awarded by 411 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1044 customer reviews

annie gave this product an overall rating of 5 / 5

A fast service

I bought home insurance, the service was quick and easy to do online, no hassle just top class service from Aviva

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

annie

Chelseaboy gave this product an overall rating of 5 / 5

All well that ends well.

When I purchased home insurance I was told that an email would be sent confirming insurance. I had to ring up to ask for one, the lady was very efficient and sent me one straight away. All well that ends well.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Chelseaboy

Tony gave this product an overall rating of 4 / 5

Excellent

Good websiteafter a bit of jiggling. Staff contact excellent. So far so good hope I dnt need it but then that is another test

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Tony

Tallulah gave this product an overall rating of 5 / 5

Simple to use

I purchased Building and Contents Insurance Policy. The website was easy to use the price very competitive.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tallulah

xxxxxx gave this product an overall rating of 5 / 5

good

good used before so easy to navigate under current circumstances.

I would recommend Aviva to a friend

By:

xxxxxx

RonnieG gave this product an overall rating of 5 / 5

House insurance

Been customer for number of years have had motor trade insurance with no problems Present home insurer bumped up premium then offered reduction when I said wasn’t renewing Aviva quoted reasonable price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RonnieG

Bristolpaul gave this product an overall rating of 5 / 5

Good value

Buildings and contents cover for housein three bedroom detached house in Bristol

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bristolpaul

Fitzy gave this product an overall rating of 5 / 5

Great customer service and well explained could not ask for more

Contents insurance over the phone well explained and reasonable. All ? Answered as you would expect from zviva .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Fitzy

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