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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1207 customer reviews

MikeH gave this product an overall rating of 5 / 5

AvivaPlus Home Insurance

My Home Insurance was due for renewal with another company so because I had my Motor Insurance with you I decided to get a quote and was very pleased to find how easy it was to obtain without the usual bull I have got from other Insurers it was so simple and at a price I could afford

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lovely to hear you found our quote process so user friendly & thanks for insuring your home with us too this year. As an existing customer please do bear us in mind for cover at a discounted rate for any other policies such as Pensions, Life or Travel Insurance. Kind Regards

Jen, Aviva Social Media Response Team

MikeH

Penny gave this product an overall rating of 5 / 5

Very good customer service from helpful staff at a stressful time

I have Aviva Car and Home Insurance. I needed to claim after my home was broken into and many items taken as well as my car. It was a long and unpleasant process sorting this all out but Aviva were very helpful throughout the whole process and were very sensitive in dealing with my insurance claim during a very stressful situation. I would definitely recommend them to others.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
5 / 5

That's great to hear Penny. I'm glad we were able to assist you so well in what must have been a very stressful situation. I've passed on your thanks & comments to the claims teams in question. Thanks for taking the time to leave your review. Should you need anything further don't hesitate to let us know. Kind Regards

Jen, Aviva Social Media Response Team

Penny

Gill gave this product an overall rating of 1 / 5

Unnessicery price increase

Had bought car insurance. My car is a 5 door. Aviva classed it as a 3 . When calleed wanted extra. And to start policy a day earlier wanted even more. Would have brought my premium to double the original amount. Wont be a customer again

By:
Gender:
Male
Age:
25 to 34

Gill

Carol11 gave this product an overall rating of 4 / 5

Leaky Roof

Once the leak was found and repaired the tradesmen completed the work on roof repairs in kitchen then painter came and completed his job and happy with the end result.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Carol11

oneeye01 gave this product an overall rating of 5 / 5

Top customer service

Home contents Insurance NO worries about if its enough cover everything I could wish for and more very easy to set up with experienced staff to guide you through the process .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

oneeye01

Lowri gave this product an overall rating of 5 / 5

Excellent

Excellent level of cover for price. We used Topcashback and took advantage of an extra £10 back.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Lowri

Mojo gave this product an overall rating of 5 / 5

Service

Purchased household buildings and contents and found the format used was easy to understand and simple to finalise by paying by monthly instalments without additional charges

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mojo

Leggar gave this product an overall rating of 5 / 5

Outstanding service

I purchased car insurance and added home insurance and was quoted a price for the 2 products which was an excellent price . It turned out that the advisor under quoted the price. Aviva was very fair and honoured the quoted price which I found to be very impressive.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Leggar

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