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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1207 customer reviews

Geoff gave this product an overall rating of 5 / 5

Excellent claims process

We had a misfortune with a percolator and damaged a coffee table and a carpet. I claimed on line, attached a couple of photos and the whole thing was settled there and then. The repolishing of the table and replacing of the carpet was carried out and everyone involved was cheerful and polite and worked to time. It took 6 weeks before everything was done which is only a mild critisism as there was a lot to organise and I will say 'well done Aviva'

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
5 / 5

Geoff

robo gave this product an overall rating of 5 / 5

Hi, I have already completed this survey and sent to you

Home Insurance, all very satisfactory, done by phone, because at the time your IT system was down, but staff extremely helpful.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

robo

Happy1 gave this product an overall rating of 5 / 5

They Listened

Having received a renewal premium increase of 55% on my Home insurance I asked Aviva to check. I had two claims in the previous year but one had no claims protection so the increase seemed excessive. Initially, I spoke with a hopeless agent who had very little understanding of their products. Being dissatisfied with her explanation for the increase, I contacted them again but spoke to someone in customer services who discovered a mistake in their calculations and referred the case to an assessor who rectified my account which resulted in a more appropriate and lower increase. They listened and accepted their error. Apart from offering a first class product, they provided first class customer care.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Happy1

subman gave this product an overall rating of 5 / 5

prompt response and very polite

House insurance at a good price. Fast efficient service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

subman

James gave this product an overall rating of 5 / 5

Simple and clear, frictionless.

A comprehensive base offer with the flexibility to add relevant extras that suit me and I control

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

James

Spanner gave this product an overall rating of 5 / 5

Home insurance Aviva plus

Great cover, extremely competitively priced. On par with another household name product but so much cheaper. Perfect especially if you're budgeting & there's no charges for amending or cancelling.

I would recommend Aviva to a friend

By:
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Spanner

Matey gave this product an overall rating of 4 / 5

Bargain

Excellent cover home and contents as cover was in block purchase with the lease holders

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Matey

Clive gave this product an overall rating of 5 / 5

great Customer service

I found the process of getting a quote for House & Contents insurance, simple, speedy and efficient.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Clive

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