Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1163 customer reviews

Rating breakdown

1163 reviews

  • 5 stars awarded by 526 reviewers
  • 4 stars awarded by 131 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Sort reviews
Rated 4.5/5 based on 1163 customer reviews

Pommienige gave this product an overall rating of 5 / 5

Eazy Peazy

Purchase house and contents insurance. After consulting a helpful operative on the phone to confirm that I could take out insurance in my situation, I was able to obtain a quote and take out the policy on line with no problems at all. Very good service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pommienige

Nasi gave this product an overall rating of 5 / 5

Great customer service

Got a house insurance. Very easy process and great customer service, the advisors are very well trained and professional. Would recommend them as a company in general.

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nasi

Bear gave this product an overall rating of 4 / 5

Good Service

Good service from the Aviva advisor I spoke with. Answered all my questions fully and clearly so I knew what cover was expected. Took time to talk though things. It’s nice not to be rushed and know someone cares that you get what you need,

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bear

Tony gave this product an overall rating of 4 / 5

Rental Property

Insurance for rental property - very good value for money for our requirements.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Tony

Monkey15 gave this product an overall rating of 4 / 5

Satisfaction achieved.

Purchased Contents only after comparing other companies including my existing company. I've saved a significant amount of money by switching to Aviva and retaining virtually the same cover package. Goes to show what switching can do. Apart from the financial saving, I had a good liason with the agent. Knowledgeable and very helpful in tying up all the minor details and giving me surety that what I wanted was included in my new policy. A good experience dealing with Aviva and I hope I get as good a deal next year. All in all it's been value for money and a relatively easy transaction and I can recommend this company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Monkey15

JHolt gave this product an overall rating of 4 / 5

Satisfied with outcome

I did have to do the chasing and it seemed strange to have to deal with the assessors rather than Aviva but the outcome was positive and so all round happy and would recommend Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
5 / 5

JHolt

Pixie gave this product an overall rating of 5 / 5

Great value

Bought buildings and contents insurance, great value compared to my previous insurers. Applied on-line and the whole process was very straight forward and clear.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pixie

Gordo3 gave this product an overall rating of 4 / 5

Home insurance

My renewal for home insurance came through with another company and it had increased again. I enquired and switched to Aviva for better cover at a better price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Gordo3

Back to top