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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1163 customer reviews

Rating breakdown

1163 reviews

  • 5 stars awarded by 526 reviewers
  • 4 stars awarded by 131 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1163 customer reviews

Saxr gave this product an overall rating of 5 / 5

Very easy to arrange and good price

House and home content insurance. Changed back to Aviva due to comptetive price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Saxr

none gave this product an overall rating of 5 / 5

good customer service

buildings and contents insurance. Seems a really good deal compared with what I have endured over the last few years with other insurers.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

none

Dynamo1920 gave this product an overall rating of 5 / 5

Great value for money

I have spent some time shopping around for buildings and contents insurance. I chose Aviva because for me their insurance package offers the best value for money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dynamo1920

MrAngryPreston gave this product an overall rating of 4 / 5

STRAIGHTFORWARD - HELPFUL

Home + Contents insurance - Feb 2019. If you don't like/don't trust the on-line system, then Aviva has very helpful people available to discuss all options with you over the phone. Prices are competitive - and it helps that I have both Motor and Pension with Aviva, to get signigicant discount. I only award 4stars - because it is a competitive market, and the Aviva policies are basically aligned with the general market. There isn't (in my opinion) anything stand-out re the Aviva policies. And I have yet to test them with a claim - although I hope that eventuality does not ever arise!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

MrAngryPreston

Glenbee gave this product an overall rating of 5 / 5

Great price

I bought home & contents insurance from Aviva. I thought it good cover for a fair price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Glenbee

Kenny gave this product an overall rating of 4 / 5

Over all a good experience

Switched to Aviva for building and home insurance. As promised, no annoyingly detailed questions about exact type of door locks etc and a highly competitive quote was offered.

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kenny

Andy gave this product an overall rating of 2 / 5

Ok quote dreadful follow up

Quote fine but follow up in terms of email providing policy very poor I have a policy , can I retrieve it - no Useless

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Thanks for taking a policy with us, we don't sent full policy details via email, but we put them into your MyAviva account. I can see you have logged in to your account since leaving your review so I hope this resolves things for you

Katie, Aviva Online Team

Andy

Lezzo gave this product an overall rating of 5 / 5

Great value

Great value quote for house and contents. Easy to use site and well structured product. Particularly pleased with unlimited building and contents cover as avoids messing about with working out values etc.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lezzo

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