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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1207 customer reviews

JanP gave this product an overall rating of 5 / 5

Rewards loyalty

Bought Home insurance and was pleased to have discount for having other Aviva products. Also very competitive.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5

JanP

labbylady gave this product an overall rating of 4 / 5

easy process

I have both house and contents and car insurance with Aviva

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

labbylady

StevieA gave this product an overall rating of 5 / 5

Focussed and efficient service

The person who dealt with me was knowledgeable, courteous and very efficient. She knew her stuff and delivered exactly what I was looking for!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

StevieA

Jono86 gave this product an overall rating of 5 / 5

Great value

Great value. Not tied in. Previous excellent customer service. Expected great renewal rate.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jono86

Jools gave this product an overall rating of 5 / 5

Handled well

Good advice & help. Efficiently handled in a pleasant manner

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jools

Pange gave this product an overall rating of 4 / 5

Online shopper

Car and previously home insurance Very happy with service. All questions answered and staff always helpful and explained.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pange

FHBeal gave this product an overall rating of 5 / 5

Answer all questions, not pushy

I called for a quote originally, asked loads of questions and they were really helpful. They were not pushy. I also emailed with further questions which they replied to quickly. Ended up going with the quote based on this service.

I would recommend Aviva to a friend

By:
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

FHBeal

positively19 gave this product an overall rating of 5 / 5

fault free, rapid, clear transaction

Household insurance purchased, devoid of the usual relatively long winded form filling and at a reasonable price !

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

positively19

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