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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1207 customer reviews

Gillymilly gave this product an overall rating of 5 / 5

Straight forward insurance company.

At last a easy to fill in application form with a choice of 3 bands of cover to suit your pocket. Each band was explained what was and what was not covered . No waffling . That’s what I like to see. So many insurance companies have more small print / condition/exemptions that I’m confused as to what I am purchasing, well not with a viva .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gillymilly

Ohamp gave this product an overall rating of 4 / 5

Home insurance

Contents insurance quick, easy online purchase savings based on current provider

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

Ohamp

Maureen gave this product an overall rating of 5 / 5

Easy to operate online.

I informed my friend of the services you provide I am happy with mine.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Maureen

Liz5651 gave this product an overall rating of 5 / 5

Excellent product and service

I had received my renewal for contents insurance from my existing provider, a new bank which allegedly is 'breaking the mould' of traditional finance providers, but still manages to use all the dysfunctional practices of yore. The premium had increased without any claim being made, so as I have car insurance with Aviva (and extremely pleased with it) I cranked up the app and had a quote, which I accepted and the direct debit in place within 10 minutes. It helps to know that in future I won't be a victim of 'churning' as per Aviva's promise to always treat existing customers like new ones.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Liz5651

cyril gave this product an overall rating of 4 / 5

easy to switch on line and seemed very good value

buildings and contents ins ,good first time of using Aviva

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

cyril

Dafpj gave this product an overall rating of 1 / 5

Still no paperwork and not on my Aviva

Three weeks on and I have no paperwork or details of the policy on My Aviva. I phoned and was advised that my surname had not matched the existing my Aviva login, this was rectified but 4 days later still not on my Aviva. No proactive action by Aviva, not impressed

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
2 / 5

I'm sorry this has happened. I've logged the error with our IT team and posted you your documents. These will arrive in the next 10 working days. The online accounts should be merged together by the end of the week. If this isn't the case, please pop me an email on social@aviva.com so we can investigate further. Thanks

Katie, Aviva Online Team

Dafpj

Glenda gave this product an overall rating of 5 / 5

Great British company

Travel insurance, motor insurance and house contents. good on price and cover . Easy to contact and have always been excellent on claims. I have had a great deal of experiences , with looking after family insurance problems, for 50 years and have now put my trust in Aviva. They have proved to be the best.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Glenda

Jerry gave this product an overall rating of 5 / 5

Simple to renew and cost effective

Buildings contents insurance only with personal items and special effects

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jerry

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