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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1109 customer reviews

Rating breakdown

1109 reviews

  • 5 stars awarded by 465 reviewers
  • 4 stars awarded by 119 reviewers
  • 3 stars awarded by 23 reviewers
  • 2 stars awarded by 7 reviewers
  • 1 stars awarded by 21 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1109 customer reviews

Basher gave this product an overall rating of 5 / 5

Claim

Household insurance claim made over the telephone, the contact was very efficient and payment made within five days

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Basher

Krog6 gave this product an overall rating of 5 / 5

Blythe group amazing

My claim was referred to the Blythe group who were absolutely fantastic. They dealt with my claim timely, accurately and compassionately. My works programmer Emily was second to none, she dealt with my like a human being and not just another customer. The only negative I have is when Belfor were contracted to clean my carpets after a flood and their customer service along with any form of time keeping was beyond shocking! Apart from this one let down, I can honestly say having gone through a disaster with my home flooding, I can thank the Blythe group for heloigt me get back to normality! Thank you :)

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
5 / 5

Krog6

Graham gave this product an overall rating of 3 / 5

Pleasant telephone contacts.

Talking to staff on the telephone they were very helpful, However when you have been a victim of a burglary you tend to accept things so you can back to some normality. It is only after the event that you notice other matters that you should have claimed for. In our instance the stair & landing carpet damaged.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
3 / 5
Speed of resolution
3 / 5
Customer experience
3 / 5
Fairness
3 / 5

Graham

bat2man gave this product an overall rating of 1 / 5

water damage claim

After having suffered water damage to the bathroom,living room,stairs,landing and kitchen from a leaking pipe the repair work was carried out by sub contractors working of behalf of Aviva. Initially the work standard was good but towards the end they only wanted to finished before schedule to move on to other jobs. This resulted in a very poor standard finish to the kitchen along with several other jobs not completed. They were recalled to correct but still the work done is sub standard.

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
3 / 5
Speed of resolution
3 / 5
Customer experience
2 / 5
Fairness
2 / 5

I'm sorry to see that you are unhappy with the work carried out by one of our repairers. I have sent you an email asking for more information and we will be able to arrange for a member of the claims team to contact you and look to get this resolved asap. Thanks for taking the time to provide us with your feedback.

Mike, Aviva Online Team

bat2man

Cardiffian gave this product an overall rating of 5 / 5

A satisfied customer

The telephone contact I had with people at Aviva was courteous and practically helpful - it was very good customer service. Arrangements were made quickly and satisfactorily for the damage to be prepared and I am very pleased with the outcome.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
5 / 5

Cardiffian

davidj gave this product an overall rating of 5 / 5

A good fix

I had a "discolouration" on the kitchen ceiling, so asked a decorator to repaint the ceiling. He advised me "its damp". Checking the house it was obvious the problem was in the bathroom underfloor plumbing. As the bathroom was fully tiled including the floor I thought "oh no". Contacted Aviva and out came a surveyor, he quickly suggested a partial removal of the ceiling as a way to see the problem. A team arrived, did just that , fixed the leak, reskimmed the ceiling and all is very much aOK. A great job, done quickly and well.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

davidj

HappyCat gave this product an overall rating of 5 / 5

Excellent service

What looked like a small piece of damage was actually very hard to fix. Aviva took everything in its stride and ensured that everything was fixed perfectly by a highly skilled team who were always polite and made a very stressful situation bearable.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

HappyCat

Hass gave this product an overall rating of 5 / 5

Great Outcome

The customer services were really helpful throughout the process after an awful incident. They were really helpful in helping to solve the situation.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Hass

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