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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1159 customer reviews

Rating breakdown

1159 reviews

  • 5 stars awarded by 523 reviewers
  • 4 stars awarded by 130 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1159 customer reviews

marty gave this product an overall rating of 5 / 5

great price

Have my car insurance through Aviva and now I have house and contents. Very easy website to use. Can alter insurance to your needs. searched other companies and Aviva came up best. Have had to make a claim for a car a while back. Aviva were very fast and made it stress free. My car was sorted within a week.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

marty

GSDSue gave this product an overall rating of 5 / 5

Polite helpful & patient service

My previous home insurance was unavailable & I needed to have a new policy. The lady on the other end of the phone bent over backwards to ensure I understood all my options & gave me time to get advice from others before I purchased a new policy. Her attitude was what made me choose this option

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

GSDSue

Geordie44UK gave this product an overall rating of 5 / 5

Excellent & cheapest on market

Brilliant service, very simple to use with insurance appearing on the app. Previously used another provider who sub contracted through Aviva. Went to Aviva direct and saved over 100 pounds Excellent simple service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Geordie44UK

DianeK gave this product an overall rating of 5 / 5

Good value

Efficient service, and good price compared to other insurers.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

DianeK

HTSuffolk gave this product an overall rating of 5 / 5

Much better price for same cover

Looking for alternative home insurance when staff discount on my existing policy no longer applied. As an existing policy holder I thought Aviva would be worth a try, and I am very pleased with the ease of obtaining a like for like quote, the price quoted, and the ease of purchasing the policy. Particularly pleased that Aviva reward customer loyalty and with the ease and speed with which the policy was arranged electronically.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HTSuffolk

Kevo gave this product an overall rating of 5 / 5

Simple & easy.

Excellent & simple & easy to purchase. Would recommend to everyone.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kevo

TERRY gave this product an overall rating of 5 / 5

have had no problems since becoming a customer

house insurance was reasonably priced, car insurance has been very fair

I would recommend Aviva to a friend

By:
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

TERRY

Teapot gave this product an overall rating of 5 / 5

Insurance that makes a difference

I have changed my house and contents insurance to Aviva because the house cover is unlimited amount and so is the contents and also the premium works out much cheaper

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Teapot

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