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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1207 customer reviews

Sooty gave this product an overall rating of 5 / 5

Top Quality home insurance

I bought Avivaplus buildings and contents insurance using the web site which was clearly explained and easy to use.

I would recommend Aviva to a friend

By:
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sooty

Kaz569 gave this product an overall rating of 5 / 5

Car insurance

Very quick and easy to follow and set up. Nice and easy to understand, and fantastic value for money when compared to other companies. All inclusive package to cover everything without having to add extras which increase your policy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Kaz569

happyh gave this product an overall rating of 5 / 5

good price

We moved to Aviva when our current insurers increased our cover payments. We had made a small claim but the hike in price was excessive considering the claim was small and we had a significant excess. We already had products with Aviva and they gave us the best quote.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

happyh

Highlander gave this product an overall rating of 5 / 5

Pleasantly surprised

AVIVA wrote to advise me my home insurance product was to be replaced. This was managed by phone, straightforward process and ended up with better cover and a huge saving. I really was pleasantly surprised because I thought at the outset this is going to cost me more money- why else would they contact me. I was wrong wrong wrong. Well done AVIVA.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Highlander

KEEPERMANUK gave this product an overall rating of 5 / 5

Quick and easy, and it’s cheap

Contents and TPL insurance for a rented cottage. I had tried one of the major price comparison sites but found that the terms and conditions and limits weren’t great for the quotes provided so I tried Aviva. It didn’t take too long to key in the necessary details and the price quoted was at least as good as the comparison site. The added bonus was that the policy included TPL cover and really generous contents limits.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

KEEPERMANUK

LotsAvivaPolicies gave this product an overall rating of 1 / 5

Paid price for loyalty

I was quoted a price online but did not let me complete the purchase. When I called in to buy, price was doubled but I did not have time at that moment so ended up paying. Don't wait and trust as they know when you have trusted, it does not matter to them.

By:
Policy features and benefits
2 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

I'm sorry to hear you feel this way. This is something our representatives are happy to look into and address for you when time allows, so please do not hesitate to contact the policy team. We can help arrange this if you wish to contact us on social@aviva.com with your full name, policy number and along with a mention you came from our review site. Apologies for any inconvenience caused.

Yannis, Aviva Web Team

LotsAvivaPolicies

MargotB gave this product an overall rating of 5 / 5

Great customer service

We bought 2 cars polisy and keep renew last 5 years as they not getting up a very year and home polisy. Excellent customer service.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MargotB

Ranchy gave this product an overall rating of 4 / 5

All round good product

House insurance was good quote And easy to access via web

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Ranchy

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