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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1163 customer reviews

Rating breakdown

1163 reviews

  • 5 stars awarded by 526 reviewers
  • 4 stars awarded by 131 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1163 customer reviews

Mnistrel gave this product an overall rating of 5 / 5

A great customer service experience. It was one of the better online services I have had the privilege of doing. AVIVA was a life saver, and blessing

I needed to act quickly and yet wisely to find a really good, reliable and sound Home Contents Insurance within a week, as I completely forgot that I had already given a month's notice to our previous home contents insurance company. As I shopped around online, and a couple of comparison websites, I came across AVIVA late one night I was happy with the overall cover of the policy, and of course, the other main issue was the cost, which was much more economical for us. I discussed this with my wife, Valerie, and together we agreed to switch over to AVIVA the same dsy, and paid in full It's been a very good and wise decision I made, by the grace of God. I now look forward to doing the same with regards to the car insurance when it becomes due in March 2019. And, should we travel in the near future I am going to need a pre-existing medical conditions insurance that will cover me. Best regards, Everett Perry

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mnistrel

DingDong gave this product an overall rating of 5 / 5

Straightforward and competitive

I recently switched my Let Properties (3) home insurance to Aviva. I wish I had done it a long time ago. I had been a loyal customer of my previous 'well known' insurer for many years but it seems they had taken advantage of my loyalty. The Aviva premium for exactly the same Properties and for cover which is comparable in everyway is a third of what I had been charged by my old insurer. The process of making the application was very straightforward and as I was a new customer I felt it best to do it over the phone although I know online applications are easy because I have recently insured a car with them and I did it online. The person I was speaking to was knowledgeable and helpful although because of the rules governing insurance was not able to give advice. The 'acid test' may come if I have to make a claim but on the basis of my experience so far I am not anticipating a problem. I can certainly recommend Aviva based on my experience so far.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DingDong

Amac gave this product an overall rating of 4 / 5

Easy online services

House/building insurance.motor insurance.easy to do online including change of details..seems good value

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Amac

annfreda gave this product an overall rating of 5 / 5

Excellent customer service

Your patience, good advice and offered a very good product

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

annfreda

Chrissie gave this product an overall rating of 5 / 5

Excellent Value

Contents and buildings insurance. Very good premium and included legal protection and emergency cover. I am very very pleased with Aviva and their representative was fab. Lady very polite and professional.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chrissie

Sandy gave this product an overall rating of 5 / 5

Easy website purchase

Home contents insurance. The policy had everything that I required and was easily understood. It is good value for money and was easy to purchase due to the quality of the website.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Sandy

FA25 gave this product an overall rating of 5 / 5

Excellent customer service

I bought Home insurance for a good deal compared to other companies

I would recommend Aviva to a friend

By:
Age:
55 to 64

FA25

MissAB gave this product an overall rating of 5 / 5

Excellent service and online application

Purchased home insurance (both content and building). The online application process was extremely easy and I received the quote instantly. The quote was valid for 90 days, which I thought was very helpful as I could compare this quote to other providers and be sure not to lose Aviva's quote. There were a lot of information provided online about what is included/not included, which I thought was very transparent. Overall, the service was excellent and I would recommend Aviva for home insurance.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MissAB

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