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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1163 customer reviews

Rating breakdown

1163 reviews

  • 5 stars awarded by 526 reviewers
  • 4 stars awarded by 131 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1163 customer reviews

climber gave this product an overall rating of 4 / 5

Excellent staff relations on the phone. Very helpful.

The insurance I purchased was a very reasonable price. However the insurance details were not sent until I contacted your office again.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

climber

JimN gave this product an overall rating of 4 / 5

Easy to set up

I bought house contents and building insurance online, easy to set up and surprisingly quick.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JimN

Glescaboy gave this product an overall rating of 5 / 5

Great price and helpful service

House insurance-at 50% less than I was paying but with identical cover

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Glescaboy

Vicko gave this product an overall rating of 5 / 5

Very easy and quick

I wanted home insurance , the person i spoke to was very polite and informative and handled my call in a very professional manner, i can highly recommend this service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Vicko

Elaine gave this product an overall rating of 5 / 5

Great service. Great price and excellent service

We bought our own home insurance and also landlord insurance neither were any problem prices were competitive and website and staff both excellent will definitely use again

I would recommend Aviva to a friend

By:
Age:
65 or over

Elaine

toto gave this product an overall rating of 5 / 5

very good

house and contents insurance policy had good and helpful service. The phone line to get to speak to someone is quite annoying.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

toto

Stevesmerc gave this product an overall rating of 5 / 5

Easy process

Easy quote process, genuine loyalty discount from other products confirmed the deal.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Stevesmerc

Southporter gave this product an overall rating of 5 / 5

Good Customer Service, Simple Process

Bought Buildings & Contents Insurance. The process was simple and efficient and when I queried something on the phone, the adviser was helpful and pleasant and I didn't have to wait an age for someone to answer. I saved a few hundred pounds on my previous insurance yet I have increased the cover - very strange.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Southporter

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