Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Sort reviews
Rated 4.5/5 based on 1207 customer reviews

Spider gave this product an overall rating of 4 / 5

Pleasant people delivered a quality service in a cheerful and informative manner!

Household insurance quick and easy, plus car insurance, good fair deals.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Spider

DeeG gave this product an overall rating of 5 / 5

Great

I bought my car insurance with Aviva after comparing many companies. Their premium for the cover required was excellent, very competitive and much lower that the renewal price of my current insurer. The process on line was very easy and quick to do.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DeeG

Niall gave this product an overall rating of 4 / 5

Answered the phone prom[ptly

Answered the phone promptly. Was knowledgeable about the insurance product. Had to put me on hold to get answers to one of my questions, but explained was doing this. Came back quickly with an answer. Great to be able to speak to a real person. Why don't others companies learn that we buy from people not machines, at least I don't!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Niall

Curly gave this product an overall rating of 5 / 5

Customer service

I was pleased with the service and price received from Aviva in connection with my home and building insurance and would not hesitate to recommend them to others.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Curly

Mancunian gave this product an overall rating of 4 / 5

A very suitable policy

I bought a home insurance policy. It covers everything I need, and arrangeing it was straightforward, and was quicker than arrangeing policies from other insurers.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Mancunian

sues gave this product an overall rating of 5 / 5

Customer Service

We purchased home insurance using online form but also spoke to Customer Service with queries & reassurance as we are new to their home insurance although we are existing customers. An easy online form followed by a professional, reassuring & helpful conversation made our choice of Aviva the right one for us. Thank you Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

sues

Queenie gave this product an overall rating of 4 / 5

Better

We purchase home insurance online this was a lot of difference in price than phoning

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Queenie

Shoot4Toffee gave this product an overall rating of 3 / 5

Car Insurance Quote (Then ReQuote)

Offered Car Insurance Renewal by AVIVA. The offer was 60 Pounds Greater than the SAME identical product when I got a new quote from the AVIVA website! So by asking for a new quote from AVIVA, I saved SIXTY POUNDS on the insurance renewal AVIVA offered. I found more savings achievable with other insurers however my experience with AVIVA has led me to believe the service offered is and will be excellent in the event of a claim.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
3 / 5

Thanks for taking the time to leave a review. I'm glad that you've decided to stay with us & we'll always do everything we can to help you. Rating factors used to calculate our prices change on a daily basis, so there can be a difference between your renewal quote & a brand new quote as they'll be days or weeks apart. I hope that helps explain

Tasha, Aviva Online Team

Shoot4Toffee

Back to top