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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1159 customer reviews

Rating breakdown

1159 reviews

  • 5 stars awarded by 523 reviewers
  • 4 stars awarded by 130 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1159 customer reviews

Mendip gave this product an overall rating of 5 / 5

Awesome

Car insurance and home insurance on line and over the phone. Excellent service. Best rates I could find. Easy process. Impressed!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mendip

jonryfrod gave this product an overall rating of 4 / 5

good customer service.

always polite and helpful customer service team. Purchased contents insurance after having car insurance with Aviva and received a discount on the new policy, which is good. Products are reasonably priced.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

jonryfrod

Horseygirl gave this product an overall rating of 5 / 5

Great customer service

I bought Home Insurance - Contents and Buildings. A bit complicated as i had a contents claim on previous insurance company last year ( 1st claim in over 10 years ) but all was easily explained and a satisfactory outcome.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Horseygirl

andy gave this product an overall rating of 5 / 5

good product

Very easy to complete application, good product at a competitive price.

I would recommend Aviva to a friend

By:
Gender:
Male

andy

mickh gave this product an overall rating of 5 / 5

Had all the features needed

Bought buildings and contents insurance on our large farmhouse and buildings. The cover included everything we needed at a reasonable price, and the web site was easy to negotiate.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

mickh

Brush gave this product an overall rating of 5 / 5

Home insurance

Home insurance, recently bought from Aviva, on simple to use website giving me all the options I wanted at very competitive price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Brush

judgejohn gave this product an overall rating of 5 / 5

Early Days

I have just changed from a broker recommended insurer and saved money. It is too early to give an overall assessment but the proposal experience was painless and a notification of specific building materials swiftly and satisfactorily resolved. Ask me again after a claim and will give definitive answer. The early signs are that you understand the special nature of a contract of insurance. Which of course you should!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

judgejohn

Juliana gave this product an overall rating of 5 / 5

Great customer service

Bought house insurance. Everything was quick and easy. All out questions explained in ann bn professional way.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Juliana

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