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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1163 customer reviews

Rating breakdown

1163 reviews

  • 5 stars awarded by 526 reviewers
  • 4 stars awarded by 131 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1163 customer reviews

ANDYPANDY gave this product an overall rating of 5 / 5

GREAT CUSTOMER SERVICE

SALES PERSON VERY POLITE AND EASY TO UNDERSTAND THINGS

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ANDYPANDY

Waterboy gave this product an overall rating of 4 / 5

Fast response on the phone. Then very polite staff. very helpful it made a-pleasurable expireance I wish I had switched my car insurance also

I perchased home contents . I was expertly guided through the questions and was pleasantly impressed with the service and the staff was very helpful also the price I paid was better than expected Thank you AVIVA

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Waterboy

yoRkkie gave this product an overall rating of 5 / 5

Good customer service and helpful on the telephone

House Insurance, very competitive for this year but shall have to see what next year brings.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

yoRkkie

LadyP gave this product an overall rating of 5 / 5

House and contents insurance

I bought house and contents insurance and found the experience easy and straightforward.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

LadyP

kushhillond gave this product an overall rating of 5 / 5

Really simple and fast online experience

I reviewed many providers and found Aviva offering the most fitting for what I needed. The website and processes was simple and fast and I was able to complete the process in under 20 minutes.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

kushhillond

Valak gave this product an overall rating of 5 / 5

Easy

I found it very easy to set up my contents insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Valak

Loulou gave this product an overall rating of 5 / 5

Great Customer Service

I purchased my home contents insurance with Aviva and found everything I needed when applying online would highly recommend thank you

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Loulou

AdyD gave this product an overall rating of 5 / 5

Simple and smooth

Travel insurance and House insurance to go with multi car and my pension. And why not - good service, nice and simple and very competitive.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AdyD

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