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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1163 customer reviews

Rating breakdown

1163 reviews

  • 5 stars awarded by 526 reviewers
  • 4 stars awarded by 131 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1163 customer reviews

Captainjim gave this product an overall rating of 1 / 5

Very misleading

Flooded bathroom leaking pipe told to get a quote from a company got quotes told Aviva of such two days later Aviva to much then told to use ther contractors 4 weeks without a bathroom with two young children one with exma , well we’re to start painted over dust flooring lifting told to go to the local gym for a shower Will not renew with Aviva let down by them and there contractor

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

Really sorry to hear that you are unhappy with the way your claim has been handled. We are currently liaising with the claims team. They will investigate this, and then contact you to discuss. Thanks for taking the time to provide us with your feedback.

John, Aviva Online Team

Captainjim

Stahl gave this product an overall rating of 5 / 5

Not complicated

Easy on line application, straightforward questions, no queries about building, only postcode to get quote and very good price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Stahl

None gave this product an overall rating of 4 / 5

Home insurance

Home insurance. Great on line swift service. Easy to use.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

None

john gave this product an overall rating of 4 / 5

Just right

Covers house to 500000Monthly renewable Reasonable price. Easy web site Simple and straightforward.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

john

Discomin gave this product an overall rating of 5 / 5

Cycle theft

My policy was for house and contents with additional premium for cycles. My claim for a stolen cycle was easily registered on the Aviv web site, and was quickly resolved by their claims team.

I would recommend Aviva to a friend

By:
Gender:
Male
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
5 / 5

Discomin

Wheeza gave this product an overall rating of 5 / 5

Excellent customer service

So easy to navigate options on the website. Decided to get a quote for house and contents insurance as already have car insurance. Cheaper than previous company and more comprehensive. Would recommend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Wheeza

Dunc gave this product an overall rating of 4 / 5

Good Website

Website fairly straight forward. Easy to purchase.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Dunc

Ladeda gave this product an overall rating of 5 / 5

The Custermer service girl was great

I bought insurance for my building and contents I got an excellent deal for the money I paid I had quotes from 7 Insurance companies and Aviva was definitely the best value for money

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Ladeda

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