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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1207 customer reviews

Maggimay gave this product an overall rating of 5 / 5

Great customer service

After burglary in my home Could not have asked for a better insurance company, would highly recommend as they were very helpful and friendly every thing was sorted very prompt. Well done Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Maggimay

paula gave this product an overall rating of 5 / 5

good result

I purchased coach house insurance.pleased with the result as i was told that although modern coach houses are getting built more often now,not that many companies are familiar with them an getting ins may be a little more difficult because of this. aviva knew of these properties so no problem there.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

paula

MickLinge gave this product an overall rating of 4 / 5

Tremendous

So, i submitted a reveiw which Aviva were not happy with, so im resubmitting this one as a bit of a grumpy rant. How exciting does buying contents insurance get? I'll tell you.....boring, its necessary to protect your bard earned stuff from villians and damage. Aviva if you dint like my reveiw dont send me the option to give one!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

MickLinge

Lizzie gave this product an overall rating of 5 / 5

Great customer service, easy to buy online, would recommend to friends and family

I bought home and building insurance, had a really good deal, better quote then my previous company, would recommend that people do a price comparison before renewing their policy

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lizzie

marty gave this product an overall rating of 5 / 5

great price

Have my car insurance through Aviva and now I have house and contents. Very easy website to use. Can alter insurance to your needs. searched other companies and Aviva came up best. Have had to make a claim for a car a while back. Aviva were very fast and made it stress free. My car was sorted within a week.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

marty

GSDSue gave this product an overall rating of 5 / 5

Polite helpful & patient service

My previous home insurance was unavailable & I needed to have a new policy. The lady on the other end of the phone bent over backwards to ensure I understood all my options & gave me time to get advice from others before I purchased a new policy. Her attitude was what made me choose this option

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

GSDSue

Geordie44UK gave this product an overall rating of 5 / 5

Excellent & cheapest on market

Brilliant service, very simple to use with insurance appearing on the app. Previously used another provider who sub contracted through Aviva. Went to Aviva direct and saved over 100 pounds Excellent simple service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Geordie44UK

DianeK gave this product an overall rating of 5 / 5

Good value

Efficient service, and good price compared to other insurers.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

DianeK

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