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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1207 customer reviews

HTSuffolk gave this product an overall rating of 5 / 5

Much better price for same cover

Looking for alternative home insurance when staff discount on my existing policy no longer applied. As an existing policy holder I thought Aviva would be worth a try, and I am very pleased with the ease of obtaining a like for like quote, the price quoted, and the ease of purchasing the policy. Particularly pleased that Aviva reward customer loyalty and with the ease and speed with which the policy was arranged electronically.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HTSuffolk

Kevo gave this product an overall rating of 5 / 5

Simple & easy.

Excellent & simple & easy to purchase. Would recommend to everyone.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kevo

TERRY gave this product an overall rating of 5 / 5

have had no problems since becoming a customer

house insurance was reasonably priced, car insurance has been very fair

I would recommend Aviva to a friend

By:
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

TERRY

Teapot gave this product an overall rating of 5 / 5

Insurance that makes a difference

I have changed my house and contents insurance to Aviva because the house cover is unlimited amount and so is the contents and also the premium works out much cheaper

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Teapot

Scottie gave this product an overall rating of 5 / 5

Excellent service and value for money

Car and home insurance, investments. Great value for money and excellent customer service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Scottie

terence4570 gave this product an overall rating of 5 / 5

Good to deal with

Insurance for three vehicles and house. AVIVA was easy to contact and easy to deal with. People on the other end of the phone were helpful.

I would recommend Aviva to a friend

By:
Gender:
Male

terence4570

Wd38 gave this product an overall rating of 5 / 5

Good people good products

Very good Customer service excellent products excellent value If the value continues I’ll bring all my business here

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Wd38

SteampunkGent gave this product an overall rating of 5 / 5

Good value

Bought combined Buildings and Contents Insurance and knock over a quarter of my existing price off the bill on a like for like basis.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

SteampunkGent

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