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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1163 customer reviews

Rating breakdown

1163 reviews

  • 5 stars awarded by 526 reviewers
  • 4 stars awarded by 131 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1163 customer reviews

Anniej gave this product an overall rating of 5 / 5

Great Home Insurance

Avivaplus appears to be a new concept for Home Insurance and it is straight forward and easy to use. There are three choices of cover and I chose the Premium cover as it covered everything adequately.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Anniej

Raffe gave this product an overall rating of 4 / 5

Good polite service

Bought home and contents insurance all dealt with quickly by friendly staff even though it was over bank holiday period

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Raffe

Davyboy gave this product an overall rating of 5 / 5

Competitive Defaqto rated policy

I bought the Aviva Plus home insurance Premier version online. Completing the form on the website was straightforward and easy to understand. The quoted price was good in comparison to other leading names in the marketplace and significantly less than my renewal quote from my existing insurance provider who had recently gone over to Aviva. I used the online chat on the website to confirm a couple of questions I had. This worked very well and enabled some quick responses to be given. After signing up I received the login details for MyAviva and had a minor issue with login which was quickly resolved via a toll free call to the Aviva help line. So far it all looks like a good service from a trusted name.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Davyboy

MikDW gave this product an overall rating of 5 / 5

easy online transaction

Purchased some home insurance , easy to understand application, quick website, easy transaction. Requested copy arrived in post within 5 days of purchase.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MikDW

savvy gave this product an overall rating of 5 / 5

top marks

just what I wanted answered all the questions good value for money as would expect from a trusted company

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

savvy

Padmesh gave this product an overall rating of 1 / 5

Aviva Motor Insurance - Worst claims resolutions ever!!!

Aviva - One of the worst motor Insurer in UK in terms of settling claims!!! Please search better providers before signing up with Aviva!! Extremely long repair times and further delays thereafter, false expectations and promises, vague descriptions and constraints on hire cars, poor repairs and horrible customer service (including Claims handling and Complaints resolution team).

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

I'm sorry to hear that you are unhappy with the way your claim and complaint has been handled. I can see you have sent us an email recently and I am in the process of looking in to this for you. Thank you for taking the time to provide us with your feedback.

Mike, Aviva Online Team

Padmesh

Ropo gave this product an overall rating of 4 / 5

Nice and easy

I’ve purchased home buildings and contents insurance. It was the right price and had the cover that I needed, without having to make a phone call to them. WHatworked for me most was the unlimited rebuild cover along with the unlimited contents - extras were also useful

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Ropo

woody40 gave this product an overall rating of 5 / 5

Wow did not expect such professional service.

You are always asked to do surveys after you have bought insurance & i decline as i have not been unfortunate to have to use their services. This time i was unfortunate to have to use this service from my first phone call, to the accessor calling, to being paid out i found everything was very professional & every body had time even for the small details. i would thoroughly recommend Aviva home insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

woody40

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