Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1180 customer reviews

Rating breakdown

1180 reviews

  • 5 stars awarded by 547 reviewers
  • 4 stars awarded by 136 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 24 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Sort reviews
Rated 4.5/5 based on 1180 customer reviews

Discomin gave this product an overall rating of 5 / 5

Cycle theft

My policy was for house and contents with additional premium for cycles. My claim for a stolen cycle was easily registered on the Aviv web site, and was quickly resolved by their claims team.

I would recommend Aviva to a friend

By:
Gender:
Male
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
5 / 5

Discomin

Wheeza gave this product an overall rating of 5 / 5

Excellent customer service

So easy to navigate options on the website. Decided to get a quote for house and contents insurance as already have car insurance. Cheaper than previous company and more comprehensive. Would recommend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Wheeza

Dunc gave this product an overall rating of 4 / 5

Good Website

Website fairly straight forward. Easy to purchase.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Dunc

Ladeda gave this product an overall rating of 5 / 5

The Custermer service girl was great

I bought insurance for my building and contents I got an excellent deal for the money I paid I had quotes from 7 Insurance companies and Aviva was definitely the best value for money

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Ladeda

Greg gave this product an overall rating of 5 / 5

I discussed the policy over the phone and it was great customer service. My questions were clearly answered. ice

I bought buildings and contents insurance and it was such a simple process with help from Aviva staff when needed. I only took standard cover because I felt that it was so comprehensive and covered my needs. I compared the price of simular cover with other companies and found Aviva the cheapest. I feel secure being insured with such a big, well known, company which, unexpectedly, I also found to be the cheapest. I also like the fact that the policy is written in simple English that I can understand.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Greg

Squint gave this product an overall rating of 3 / 5

Easy set up

I've bought Aviva home contents insurance. It was very easy and quick to set up and purchase online.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Squint

John gave this product an overall rating of 5 / 5

Insurance

I bought a building & contents insurance policy ,also i had one last year with Aviva with them. Met all my needs.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

John

Downland gave this product an overall rating of 5 / 5

Excellent price and the process online was simple to follow.

I bought house and contents insurance. I got more cover for the contents and also received travel insurance as a bonus all for a much better price than the best and final offer from my previous insurer.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Downland

Back to top