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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1180 customer reviews

Rating breakdown

1180 reviews

  • 5 stars awarded by 547 reviewers
  • 4 stars awarded by 136 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 24 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1180 customer reviews

pacpam gave this product an overall rating of 5 / 5

First class service

We found the service very good all questions answered and very happy with the price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

pacpam

Flash gave this product an overall rating of 3 / 5

New Cycle

Unfortunately I had a cycle stolen from my local train station. I made a claim and the process was quick and easy and I was happy with settlement amount. However, there was a catch, Aviva dictated where I had to purchase the replacement bike from, which was a website called Wheelies. This was a problem for me: 1) Wherever possible I try and support local businesses. 2) when buying a bike ( or any expensive item) I prefer the advice and service you can only get from a specialised retailer. When I suggested to an Aviva employee that I really need to see and, try the bike and make sure the size is right, she suggested to go the local shop and then buy online! I wasn't impressed. So In the end they agreed to produce a voucher for Halfords and I purchased a Boardman, but I would have preferred to have been able to use a local bike shop and have a choice of brands.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
4 / 5
Speed of resolution
5 / 5
Customer experience
2 / 5
Fairness
1 / 5

Flash

debbie gave this product an overall rating of 4 / 5

Quick and easy to do online

I have bought House Insurance for the family in Leicester

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

debbie

Robp gave this product an overall rating of 4 / 5

EASY TO APPLY ON LINE

good price and product,it was a lot cheaper than my existing policy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Robp

Anniej gave this product an overall rating of 5 / 5

Great Home Insurance

Avivaplus appears to be a new concept for Home Insurance and it is straight forward and easy to use. There are three choices of cover and I chose the Premium cover as it covered everything adequately.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Anniej

Raffe gave this product an overall rating of 4 / 5

Good polite service

Bought home and contents insurance all dealt with quickly by friendly staff even though it was over bank holiday period

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Raffe

Davyboy gave this product an overall rating of 5 / 5

Competitive Defaqto rated policy

I bought the Aviva Plus home insurance Premier version online. Completing the form on the website was straightforward and easy to understand. The quoted price was good in comparison to other leading names in the marketplace and significantly less than my renewal quote from my existing insurance provider who had recently gone over to Aviva. I used the online chat on the website to confirm a couple of questions I had. This worked very well and enabled some quick responses to be given. After signing up I received the login details for MyAviva and had a minor issue with login which was quickly resolved via a toll free call to the Aviva help line. So far it all looks like a good service from a trusted name.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Davyboy

MikDW gave this product an overall rating of 5 / 5

easy online transaction

Purchased some home insurance , easy to understand application, quick website, easy transaction. Requested copy arrived in post within 5 days of purchase.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MikDW

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