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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1207 customer reviews

piper1 gave this product an overall rating of 5 / 5

Affordable sensible insurance

Aviva have provided me with first class house insurance at very reasonable cost for twelve months cover. I don't think that Aviva can be beaten by any other company. I checked several other companies on-line and by telephone before going to Aviva and all had to admit they could not improve on the Aviva cover. I did complete the Aviva on-line quote but I did also speak to one of their advisors to check my cover against the quote.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

piper1

Woodeye gave this product an overall rating of 5 / 5

A very easy website to navigate.

It was a very straightforward easy to use website and the price of the insurance was very competitive .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Woodeye

Stowey gave this product an overall rating of 2 / 5

Slightly Disappointed

The policy is fantastic but the admin team over promise and under deliver. Had to make 2 phone calls before I received my policy and now can’t log into MyAviva due to an IT error and didn’t receive a phone call back as promised to sort it out. Maybe someone will read this review and get in touch.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
2 / 5
Ease of purchase
5 / 5

The Customer Service team have raised your online issues to the IT team. The IT team will be in touch with you directly to confirm that they have fixed the problems with your MyAviva account. In the mean time for peace of mind, the previous agent you spoke to over the phone has sent out your documents to you.

Jenny , Aviva Online Team

Stowey

11grange gave this product an overall rating of 4 / 5

Grange

Was very helpful and friendly. Easy to talk and discuss what was required.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

11grange

Dangerous gave this product an overall rating of 5 / 5

Very patient and explained in depth and no jargon.

Home and contents insurance with accidental cover. Protected no claims and extras for higher priced items such as golf equipment.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dangerous

Billy gave this product an overall rating of 5 / 5

Great customer service

Quick respond about the quotation by email. Phone is easy to reach.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Billy

Denzel gave this product an overall rating of 5 / 5

Home Insurance

I purchased home insurance with Aviva, quick and easy to do. Good quotation, however my policy should start on 1st May but I have received no correspondence in the post at this stage.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Denzel

Ma53 gave this product an overall rating of 5 / 5

House insurance

Its so easy buying online from aviva dast and simple

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ma53

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