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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1206 customer reviews

Rating breakdown

1206 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 141 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1206 customer reviews

Pete gave this product an overall rating of 5 / 5

Very prompt response from customer service

House and contents cover purchased, I missed off an interested party and it was amended very quickly. (Overnight)

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pete

Grizwold50 gave this product an overall rating of 5 / 5

Great Customer Service

I was introduced to Aviva through my work pension & i was offer discounts as customer to life insurance and home insurance. what was great with the products was the price even without discounts Aviva was more competitive. And when i spoke to an agent they were brilliant and did not judge if you asked a question. best,

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Grizwold50

Pipsjd gave this product an overall rating of 5 / 5

Very competitive in value for money and service.

After paying home insurance over the past couple of years arranged by a broker, we were sure we could find something more competitive in price. Aviva was the first company I called due to a recommendation from a family member. Great quote with online discount and further discount due to multiple covers. The final quote came in at less than half of what we had been paying and we could then afford a couple of add ons to protect us even further.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Pipsjd

Viev gave this product an overall rating of 5 / 5

Covered everything I wanted

Have both car, house and contence cover. Financially ecomical to my needs

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Viev

pigeon gave this product an overall rating of 5 / 5

good quick service

house and contents insurance at a good value compared to other insurance companies

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

pigeon

Happy gave this product an overall rating of 4 / 5

Happy

Came to you for house and contents insurane. Found the site pretty easyto use found additional cover a bit complicated when trying to compare with another company but other than that all good

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Happy

Chas gave this product an overall rating of 5 / 5

Chuckie1956

Home and contents insurance we purchased this at a very good price for both.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chas

Sonia gave this product an overall rating of 5 / 5

Great customer service

I have had multi car insurance for many years with aviva and they have been excellent. From their prices to their customer service. Highly recommended

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sonia

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