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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1207 customer reviews

Sonia gave this product an overall rating of 5 / 5

Great customer service

I have had multi car insurance for many years with aviva and they have been excellent. From their prices to their customer service. Highly recommended

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sonia

Bruce gave this product an overall rating of 4 / 5

Good experience with salesperson

House contents and building insurance at a much better price than our old insurer with more coverage. Of course the real test of insurance is when a claim is made so hence 4 stars as we fortunately have not needed to claim yet.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Bruce

butchy72 gave this product an overall rating of 4 / 5

Friendly staff

House Insurance purchased from Aviva. Lovely friendly staff and great online experience. Throw away all your paperwork. All your documents are stored online and you can also see them in the App too. Renewals are easy too and can all be done online. Good price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

butchy72

Yorkie gave this product an overall rating of 5 / 5

Happy customer

I have bought home insurance . I was not happy with the price quoted by my old insurers .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Yorkie

Ceebee gave this product an overall rating of 4 / 5

Good service over phone

Good service very helpful assistant only problem to much hassle to fill in review pages

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Ceebee

Marc gave this product an overall rating of 5 / 5

Just a great service from your team, fact based with good vaule.

Same a title , the staff make the product and the company provide the vaule to me the customer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Marc

Marky gave this product an overall rating of 5 / 5

Easy

I bought home insurance on line it was so easy to do, & a third of the price of our last policy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Marky

Jeannie gave this product an overall rating of 5 / 5

Great customer service

Ryan was the person who was exceptionally helpful . He was courteous and nothing was too much trouble. I would always ask to be assisted by him in future.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Thank your insuring with us and for your kind words Jeannie. I've passed them on to Ryan and his manager, I'm certain it'll make his day when he is next in.

Yannis, Aviva Web Team

Jeannie

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