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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1163 customer reviews

Rating breakdown

1163 reviews

  • 5 stars awarded by 526 reviewers
  • 4 stars awarded by 131 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1163 customer reviews

howardengland gave this product an overall rating of 5 / 5

Easy and quick to contact.

I have purchased Home and Contents insurance, I have also insured two E bikes all on the same policy. The web site was easy to navigate , and when I did phone up ,my call was answered streight away. I am very please with the customer service I have received.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

howardengland

gritt gave this product an overall rating of 5 / 5

gggg

bought house & contents insurance at a reasonable price compared to the bulldog

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

gritt

Yola gave this product an overall rating of 5 / 5

Good Value for money

I done all the process online. It was quite straight forward and good value for money. Highly recommend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44

Yola

Jackie gave this product an overall rating of 4 / 5

Great customer

Home insurance it was so straight forward and easy to do

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Jackie

Lez195 gave this product an overall rating of 5 / 5

Insurance made Easy

A very simple process with multiple choices which makes for an easy experience when looking for cover to suit your circumstances. The overall process took minutes and all for a very competitive price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44

Lez195

Batty69 gave this product an overall rating of 5 / 5

Great website

Purchased landlord home insurance. I found the Aviva website very straightforward, providing a very competitive quotation, even when excluding the discount to existing customers.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Batty69

Dixie gave this product an overall rating of 5 / 5

Easy to deal with very understanding

Purchased Home and Contents insurance,very good cover at a very good price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Dixie

MrRed gave this product an overall rating of 5 / 5

House insurance

House building and contents insurance. Over the phone, but with internet price and existing customer discount applied. Reputable name, and competitive in a crowded market place

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

MrRed

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