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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1040 customer reviews

Rating breakdown

1040 reviews

  • 5 stars awarded by 408 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 18 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1040 customer reviews

bordercover gave this product an overall rating of 5 / 5

Good value for money and convenient to arrange

Bought two home and contents policies so the process wasn't straightforward and I had to talk to the help-desk on two occasions. On both occasions the staff were knowledgeable and helpful so the policies were arranged without any hassle. The cover includes some of the features present on dearer policies with competitors. I've yet to examine the fine detail but at present consider the cover provided to be exceptional value for money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

bordercover

MikeL gave this product an overall rating of 5 / 5

Good Communication

Your website was easy to use and one good see clearly how to add additional areas of cover as needed. The provision of good-quality printed information to follow up the contract was a relief to someone who finds it hard to read complex documents on-screen.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

MikeL

sandy gave this product an overall rating of 5 / 5

great service and value

would highly recommend getting a quote - one of the most competitive on the market. I rang as I was confused re some questions and staff were very helpful. I also like the online access

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44

sandy

DrDiesel gave this product an overall rating of 5 / 5

Good service provided by cheerful office lady

Having researched a few alternative companies I got an acceptable quotation from Aviva. This was also due to the fact that I have personal private investments with the company. Time will tell if I have to make use of the insurance taken out on my house!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DrDiesel

pockets gave this product an overall rating of 5 / 5

great customer service.

I went on the aviva site and got an excellent quote,and then followed up and purchased the policy provided.Was very easy and straight forward to do..

I would recommend Aviva to a friend

By:
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

pockets

Hopeful gave this product an overall rating of 5 / 5

First time buyer

Premium Buildings and Contents Home Insurances. Still waiting on policy documents to be sent. Easy online experience to buy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hopeful

HoleinOneclub gave this product an overall rating of 5 / 5

Customer satisfaction

I have renewed my house and contents insurance the person at Aviva was very helpful and reassuring, I will be insuring my car with Aviva when that comes due.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

HoleinOneclub

trafford gave this product an overall rating of 4 / 5

Easy to apply & really good price

I chose Aviva having seen the TV ads which said there was no need to answer difficult questions like "what kind of locks do you have" The application was simple to understand and easy to complete, and the price was much more competitive than my renewal with another company.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

trafford

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