Overall rating
This product has been awarded an overall rating of from 1159 customer reviews
Rating breakdown
1159 reviews
- 5 stars awarded by 523 reviewers
- 4 stars awarded by 130 reviewers
- 3 stars awarded by 26 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 23 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Morgan gave this product an overall rating of
Great company to deal with
26/01/2021
I received such great customer service from Aviva in the past for my car insurance that I decided to get my contents insurance from them too. The process was very easy to do online and I saved some money too, as I already have other policies with them.
I would recommend Aviva to a friend
- By:
- Morgan
- Gender:
- Female
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Morgan
Sidnea gave this product an overall rating of
Excellent customer service
25/01/2021
I bought house insurance. The Customer Service Team were excellent. They dealt with my enquiry quickly and efficiently.
I would recommend Aviva to a friend
- By:
- Sidnea
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 3 / 5
- Value for money
- 3 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sidnea
Lee32 gave this product an overall rating of
Home & Contents - MyAviva App
25/01/2021
Having all my policies with Aviva and using the MyAviva App is an amazing experience - I just hope they can beat my car insurance quotes this year then I'll have everything in one place in an amazing app!
I would recommend Aviva to a friend
- By:
- Lee32
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Lee32
Roseybank gave this product an overall rating of
Great service
24/01/2021
I bought home insurance and car insurance. Did it on line and through a telephone conversation. First class service.
I would recommend Aviva to a friend
- By:
- Roseybank
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Roseybank
Roger gave this product an overall rating of
Simple ,easy and quick
24/01/2021
House hold policy. Very competitive. Online ,User friendly. Of course - the proof of how good the insurance is if you have the misfortune to make a claim. However - if my car insurance cover is anything to go by l could not rate them highly enough after having my car stolen. Thank you Aviva.
I would recommend Aviva to a friend
- By:
- Roger
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Roger
Nobby gave this product an overall rating of
Really good company
24/01/2021
Have used this company before really on the ball and very easy to deal with
I would recommend Aviva to a friend
- By:
- Nobby
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Nobby
BigDan gave this product an overall rating of
Good value from a big UK Insurance company
23/01/2021
Good service from a good company at a fair price who allowed my brother to help as I don't have capacity. But he is on record with authorisation to act on my behalf.
I would recommend Aviva to a friend
- By:
- BigDan
- Gender:
- Male
- Age:
- 55 to 64
BigDan
Daddycelt gave this product an overall rating of
House building insurance
22/01/2021
Very simple on line application with fields already completed from earlier products. Good App to give you the information you need
I would recommend Aviva to a friend
- By:
- Daddycelt
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Daddycelt