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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 743 customer reviews

Rating breakdown

743 reviews

  • 5 stars awarded by 555 reviewers
  • 4 stars awarded by 127 reviewers
  • 3 stars awarded by 25 reviewers
  • 2 stars awarded by 14 reviewers
  • 1 stars awarded by 22 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 743 customer reviews

Glenda gave this product an overall rating of 5 / 5

Great British company

Travel insurance, motor insurance and house contents. good on price and cover . Easy to contact and have always been excellent on claims. I have had a great deal of experiences , with looking after family insurance problems, for 50 years and have now put my trust in Aviva. They have proved to be the best.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Glenda

Jerry gave this product an overall rating of 5 / 5

Simple to renew and cost effective

Buildings contents insurance only with personal items and special effects

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jerry

Grimace gave this product an overall rating of 4 / 5

Good customer service on my claim

Between Aviva staff and the agent they appointed for the carpets I received good service and a fair and equitable outcome on the claim in respect of a radiator leak.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
5 / 5

Grimace

taybridge gave this product an overall rating of 5 / 5

not a problem very easy

house insurance very competitive and easy to do on the net

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

taybridge

Patsy gave this product an overall rating of 5 / 5

I found the whole experience easy

I purchased both Car Insurance and Home Contents/Buildings insurance

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Patsy

Arkle gave this product an overall rating of 5 / 5

Home insurance secured with ease

Changed my home insurance to Aviva and halved the annual cost to renew quoted by previous insurer. The transaction was simple to achieve by using the excellent online service. Easy Peasy !!!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Arkle

Berdada gave this product an overall rating of 5 / 5

First class claim handling by Aviva and the contractor they instructed.

The whole process of our claim was handled with care and immediate attention. The contractor who did the remedial work was very reliable, efficient and the job was completed to a high standard for my wife and I. Thank you.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
3 / 5

Berdada

porchybloke gave this product an overall rating of 5 / 5

good customer service

good customer service with friendly staff and with competitive prices

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

porchybloke

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