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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1207 customer reviews

Stumpy gave this product an overall rating of 5 / 5

Straightforward

Moving home so went to Aviva on line to obtain a quote. No lengthy form to fill in at such a busy time. I was happy with the amount quoted.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Stumpy

Marberry gave this product an overall rating of 5 / 5

Good responses

Having just renewed my car and breakdown insurance with Aviva, and receiving a shock in the new grossly inflated price of renewing my house insurance with a firm I had been with for a very long time, I decided to shop around and was pleased with the quote I received from Aviva. It covers all I had with my previous insurance. It was initially researched online, but I rang Aviva, and the person who helped me complete the transaction was most helpful.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Marberry

A customer gave this product an overall rating of 1 / 5

Aviva vould not give me the required start date.

I had to cancel my home and contents insurance with Aviva because I could not change the start date. I did not want my insurance to commence at the beginning of August but wanted it to start when it was due for renewal on the 28th August. I have now gone with another insurance company.

Gender:
Female
Age:
65 or over

Hi Jo, I'm sorry for the inconvenience caused. We can change start dates up to 10 days apart, but for a wider change we ask that you cancel and re-quote so we can more accurately assess the price and risk as an insurer. I hope you consider us for your future insurance needs.

Yannis, Aviva Web Team

Peter gave this product an overall rating of 5 / 5

Great at easing your mind with a call back to me I never asked for also informing , what to do and what I need

This is the first time I’ve insured my property, and was very u sure if I had done it correctly, I was confused in some off 5he questions but answered them to my ability, even then I didn’t do it right , until a agent off avivas , called me , and talked me through every detail and what I needed to do to cover certain items , which set me at ease

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
3 / 5

Thank you for insuring with us and for your positive review Peter. I'm really glad my colleagues could help in getting you insured and offering you peace of mind in completing the insurance contract.

Yannis, Aviva Web Team

Peter

JimmyMack gave this product an overall rating of 5 / 5

I liked it

After years of renewing with a broker network, I broke with habit and tried a few on-line searches as the renewal quote had greatly increased. I found the Aviva quotation process online to be much quicker and more responsive than I would have imagined. Once the quote reference was generated I was able to go back and reconsider if I was making the best choices for me without inputting all my information again. I found this gave me more time and understanding of the product I was agreeing to, rather than trying to process information delivered by a telephone agent often reading form a script. The final home insurance cover I agreed to was better tailored to my needs and also a good deal cheaper than that offered by the broker. I hope I won't have to call on the policy but good to know that it's there should it be needed.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JimmyMack

Pickles gave this product an overall rating of 4 / 5

Great customer service

Contents and house insurance. All the staff I spoke to on the telephone were incredibly helpful. I had to alter two items but that was not a problem and I received the paper contract as requested within 5 days.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pickles

Benna gave this product an overall rating of 4 / 5

Mature lady

Two Cars insured and one householders Competitive rates and easy to use web site excellent b

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Benna

Cliff gave this product an overall rating of 4 / 5

Home Insurance

You were able to provide terms of cover comparable to my existing policy enabling me to make a like for like comparison. If I had wanted to make any amendments to the cover provided I was assured that these could be accommodated.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Cliff

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