Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1073 customer reviews

Rating breakdown

1073 reviews

  • 5 stars awarded by 433 reviewers
  • 4 stars awarded by 113 reviewers
  • 3 stars awarded by 23 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Sort reviews
Rated 4.5/5 based on 1073 customer reviews

Berns gave this product an overall rating of 5 / 5

Very good and helpful company

Have got motor and house insurance. Saving quite a bit of money.This was for identical cover on both insurances.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Berns

Mart gave this product an overall rating of 4 / 5

Good overall service

Bought home insurance. Could have got it cheaper but I prefer to stick to the well known companies and this was the best price amongst them. Only criticism is that my policy started over a week ago and I have still not seen my policy documents either by post or email.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Mart

Babs gave this product an overall rating of 5 / 5

Quick easy to complete and set up

Home insurance set up very easy. I already had car insurance .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Babs

Sara gave this product an overall rating of 5 / 5

Competively priced

We have insured with Aviva before and the product and service has always been excellent, especially when I had to claim for my car being written off in floods. The quote came in over 200 pounds cheaper than our renewal with another well know company. Our property flooded over 5 years ago so the flood re scheme helps us to still get insurance.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sara

Anto gave this product an overall rating of 4 / 5

Very kind customer service

The customer service has been very kind and supportive. I could not link my previous pension account to the home insurance and they solved easily the problem.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Anto

howardengland gave this product an overall rating of 5 / 5

Easy and quick to contact.

I have purchased Home and Contents insurance, I have also insured two E bikes all on the same policy. The web site was easy to navigate , and when I did phone up ,my call was answered streight away. I am very please with the customer service I have received.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

howardengland

gritt gave this product an overall rating of 5 / 5

gggg

bought house & contents insurance at a reasonable price compared to the bulldog

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

gritt

Yola gave this product an overall rating of 5 / 5

Good Value for money

I done all the process online. It was quite straight forward and good value for money. Highly recommend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44

Yola

Back to top