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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1156 customer reviews

Rating breakdown

1156 reviews

  • 5 stars awarded by 519 reviewers
  • 4 stars awarded by 130 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1156 customer reviews

Buster gave this product an overall rating of 1 / 5

Rip Off

My renewal after over 9 years went up £200 via my agent. I then went online and reduced premium lower than that I paid last year

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

Morning, thank you for your review. It's a shame to see we were no competitive for you. I'd be happy to look over your renewal and the new quote with us. If you'd like us to, please message us via our social media platforms and we will help all we can. Thanks

Natalie, Social Media Team

Buster

teezer28 gave this product an overall rating of 5 / 5

Quick and easy to set up...

House contents insurance with various extras added on all quoted for and completed in no time at all and after a few hours it was easy to see on My Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

teezer28

Doit gave this product an overall rating of 5 / 5

Price was right

Home Insurance. So competitive I called to discuss, provided more details and asked if any catches. Was advised that since previous policy was through broker and this was on line, then difficult to compare. Had the policy documents available to discuss.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Doit

Teddy gave this product an overall rating of 5 / 5

Building and contents insurance

Looking for house insurance, then look no further than AVIVA. Just signed up and the cost was really reasonable. I initially made a mistake with the rebuild cost but that was no problem for AVIVA, as they instantly amended it to the correct level. I have nothing but praise so far for AVIVA as everyone I spoke with was very knowledgeable and very efficient. I sincerely hope the rest of the year goes as smoothly. Highly recommended.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Teddy

Dennise gave this product an overall rating of 5 / 5

Brilliant service as always

Both me and my husband had pensions with Aviva and when my husband died last year they were very helpful and respectful and a big help, we also have our house insurance which covers all our needs at a good price

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Dennise

Snikpoh gave this product an overall rating of 5 / 5

Amazing Aviva

We now have our cars and home insurance with Aviva and a small pension policy. We find they are excellent value and offer a wide range of products with the Aviva guarantee of being one of the brands you can trust. We find ourselves turning to Aviva on a regular basis for all our insurance and pension needs.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Snikpoh

Mags gave this product an overall rating of 5 / 5

Excellent

Update home insurance. Customer service representative was helpful, knowledgeable and friendly.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mags

A customer gave this product an overall rating of 5 / 5

Great customer service. Really appreciated.

Having asked friends and family about a buying an insurance policy for my home many advised trying Aviva. The policy is perfect, exactly what I was looking for and needing. The advisor was polite, clear, knowledgable, unhurried, and helpful. I feel I was listened to and, as a result, I am delighted with the whole experience.

I would recommend Aviva to a friend

Gender:
Female
Age:
55 to 64

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