Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Sort reviews
Rated 4.5/5 based on 1207 customer reviews

Marty gave this product an overall rating of 5 / 5

Efficient changeover process

Good discount by combining Home & Contents insurance with motor insurance excellent

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Marty

Sweetcheeks gave this product an overall rating of 5 / 5

House insurance

Home insurance - building and contents Easy to personalise my insurance to suit my needs

I would recommend Aviva to a friend

By:
Gender:
Female
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sweetcheeks

Paul21 gave this product an overall rating of 5 / 5

Already tried and tested!

I was with Aviva for 5 years, then travel abroad for a year, returned and went on a the comparison website to look for hone insurance. I selected a company, making all my amendments, anticipating it would increase but was shocked as to the increased amount. I then selected a further two companies with the same results. I then put in the exact same details with aviva and was pleasantly surprised. I assumed that it would be out of my league with the added additions, it was substantially cheaper with the same results and the extras. I would highly recommend Aviva

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Paul21

Slaphead gave this product an overall rating of 5 / 5

A satisfied customer

Home insurance Very satisfied with how easy it was to get my requirements met

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Slaphead

Mendip gave this product an overall rating of 5 / 5

Awesome

Car insurance and home insurance on line and over the phone. Excellent service. Best rates I could find. Easy process. Impressed!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mendip

jonryfrod gave this product an overall rating of 4 / 5

good customer service.

always polite and helpful customer service team. Purchased contents insurance after having car insurance with Aviva and received a discount on the new policy, which is good. Products are reasonably priced.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

jonryfrod

Horseygirl gave this product an overall rating of 5 / 5

Great customer service

I bought Home Insurance - Contents and Buildings. A bit complicated as i had a contents claim on previous insurance company last year ( 1st claim in over 10 years ) but all was easily explained and a satisfactory outcome.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Horseygirl

andy gave this product an overall rating of 5 / 5

good product

Very easy to complete application, good product at a competitive price.

I would recommend Aviva to a friend

By:
Gender:
Male

andy

Back to top