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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1040 customer reviews

Rating breakdown

1040 reviews

  • 5 stars awarded by 408 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 18 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1040 customer reviews

Malcie gave this product an overall rating of 5 / 5

Very, very helpful staff.

I am 82 years old, and wanted to renew my home and contents insurance with my provider of the last 12-15 years. Regrettably, they would only accept my renewal by getting me to provide a mass of personal info, which I was not prepared to do. SO, I contacted Aviva (who provide my car insurance, and the guy I spoke to in Scotland was really, really helpful in taking me through the required info, providing an immediate quote, and setting up everything. GREAT service!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Malcie

A customer gave this product an overall rating of 4 / 5

very good customer service

The staff that attended to me were kind and also quite knowledgeable when handling my questions. Thank you.

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Anonymous gave this product an overall rating of 1 / 5

Do you actually read?

stop sending me surveys unsubscribe button does not even work

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
1 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
2 / 5

Anonymous

Bonny gave this product an overall rating of 5 / 5

Easy system

Home insurance straight forward to use the system no issues.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bonny

BigRoy gave this product an overall rating of 5 / 5

Very knowledgeable customer service representative.

House insurance for a second house not always occupied.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BigRoy

Albena gave this product an overall rating of 5 / 5

Excellent customer service

I have bought life and home insurance. I am very impressed from the customer service - excellent. No pressure to buy. I would recommend Aviva to my friends and family.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Albena

Bigbird gave this product an overall rating of 5 / 5

Great service helpful member of staff

I purchased house contents and brick And water insurance , very impressed the member of staff Who dealt with my enquiry were very helpful.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bigbird

Chuck gave this product an overall rating of 5 / 5

Very good customer service

I recently bought my house insurance needed it quickly as sale went through sooner than expected. I also have car insurance and my pension through Aviva so I knew the price and the service would be very good.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chuck

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