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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1206 customer reviews

Rating breakdown

1206 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 141 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1206 customer reviews

Brush gave this product an overall rating of 5 / 5

Home insurance

Home insurance, recently bought from Aviva, on simple to use website giving me all the options I wanted at very competitive price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Brush

judgejohn gave this product an overall rating of 5 / 5

Early Days

I have just changed from a broker recommended insurer and saved money. It is too early to give an overall assessment but the proposal experience was painless and a notification of specific building materials swiftly and satisfactorily resolved. Ask me again after a claim and will give definitive answer. The early signs are that you understand the special nature of a contract of insurance. Which of course you should!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

judgejohn

Juliana gave this product an overall rating of 5 / 5

Great customer service

Bought house insurance. Everything was quick and easy. All out questions explained in ann bn professional way.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Juliana

Louise gave this product an overall rating of 5 / 5

Should be good

Haven't had time to read through T&C yet but i believe it's alright.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34

Louise

GavinH gave this product an overall rating of 5 / 5

Great Customer Service

Purchased car insurance through Aviva - which I was delighted with product and price, and then thought about reviewing Buildings and Contents. The online process was very simple, and the Customer Service support, when I needed to check a couple of points, was absolutely first class. Could not be happier and highly recommend. Thank you

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

GavinH

Keo1 gave this product an overall rating of 5 / 5

Nice and easy

I bought home insurance with Aviva,the process is nice and easy and a decent price too.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Keo1

AGP95 gave this product an overall rating of 5 / 5

Easy to use website

Really simple website to get quotes and buy insurance but not impressed with the multitude of emails asking for a review once purchased (5 in one week!)

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Ease of purchase
5 / 5

AGP95

Kazz gave this product an overall rating of 5 / 5

Easy to use

Landlord insurance. Really easy to do - had tried Swinton before but they were so bad tempered.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kazz

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