Overall rating
This product has been awarded an overall rating of from 1163 customer reviews
Rating breakdown
1163 reviews
- 5 stars awarded by 526 reviewers
- 4 stars awarded by 131 reviewers
- 3 stars awarded by 26 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 23 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Sarahsmum gave this product an overall rating of
Helpful customer service
19/12/2020
Home insurance. Very easy to arrange. Required changes made quickly over phone.
I would recommend Aviva to a friend
- By:
- Sarahsmum
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sarahsmum
Buffy gave this product an overall rating of
Outstanding customer service
19/12/2020
Dealt with home insurance with great care and attention
I would recommend Aviva to a friend
- By:
- Buffy
- Gender:
- Male
- Age:
- 65 or over
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Buffy
Barb gave this product an overall rating of
good product meeting my needs
14/12/2020
Full house and contents cover which I feel is just what I wanted.
I would recommend Aviva to a friend
- By:
- Barb
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 3 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Barb
Alobar gave this product an overall rating of
Simple and quick!
14/12/2020
So easy, highly recommended. Portal quite simple as well as the app
I would recommend Aviva to a friend
- By:
- Alobar
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Alobar
Ease gave this product an overall rating of
Ease of getting quote and price
13/12/2020
Now have car,home and pet insurance with yourselves
I would recommend Aviva to a friend
- By:
- Ease
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Ease
Fairy gave this product an overall rating of
Satisfied customer
13/12/2020
Uncomplicated very professional all questions answered and understood. Competitive price
I would recommend Aviva to a friend
- By:
- Fairy
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Fairy
Liam gave this product an overall rating of
I still cannot see my policies in myavia account
11/12/2020
I still cannot see any of my policies in myaviva account House Insurance Motor Insurance Pension I can only see a life policy.
- By:
- Liam
- Age:
- 45 to 54
It's a shame to hear you are having troubles with your MyAviva account. I have emailed you directly to try and help sort this out for you.
Jenny, Aviva Web Team
Liam
Graeme gave this product an overall rating of
Good service when I could SPEAK to someone
07/12/2020
When you are dealing with someone with limited computer skills like me its quite hard, and was told on the phone you will get more discount if you go on line. After several times to get on line, I gave up due to passwords? which I never had, I eventually spoke to a chap who understood my situation and was excellent and was sorted in minutes, several times during the day I thought try another company. have since spoke with someone who moved to another company, you need to think about old gits like me who are crap on computers, or loose customers. stay safe in these difficult times, take care,, G
- By:
- Graeme
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 2 / 5
- Ease of purchase
- 3 / 5
Graeme