Overall rating
This product has been awarded an overall rating of from 1207 customer reviews
Rating breakdown
1207 reviews
- 5 stars awarded by 566 reviewers
- 4 stars awarded by 142 reviewers
- 3 stars awarded by 27 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 26 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Kazz gave this product an overall rating of
Easy to use
03/03/2021
Landlord insurance. Really easy to do - had tried Swinton before but they were so bad tempered.
I would recommend Aviva to a friend
- By:
- Kazz
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Kazz
Jimmy gave this product an overall rating of
new policy with Aviva.
03/03/2021
seemingly a good product giving what we require at a good price
I would recommend Aviva to a friend
- By:
- Jimmy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Jimmy
Chrisk99 gave this product an overall rating of
Easy to arrange
27/02/2021
As I have other polices Witt Aviva it was east to Setup, plus they added discount without me logging in. Everything can be viewed fro one app.
I would recommend Aviva to a friend
- By:
- Chrisk99
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 3 / 5
- Value for money
- 3 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Chrisk99
Idonthaveone gave this product an overall rating of
good service and helpfulness
25/02/2021
Will be buying annual travel insurance once this pandemic is over .
I would recommend Aviva to a friend
- By:
- Idonthaveone
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Idonthaveone
Turnb gave this product an overall rating of
Great service
24/02/2021
Buildings and contents insurance, purchased with a saving for similar cover.
I would recommend Aviva to a friend
- By:
- Turnb
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Turnb
Sujo gave this product an overall rating of
Easy to review and renew
22/02/2021
The website was easy to use, making it easy to renew my policy to suit my requirements.
I would recommend Aviva to a friend
- By:
- Sujo
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sujo
Diane gave this product an overall rating of
Great customer service
20/02/2021
Bought home insurance very quick and easy, assistant explain policy and helped with advice will defiantly Recommend
I would recommend Aviva to a friend
- By:
- Diane
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Diane
HelenBob gave this product an overall rating of
Fantastic help with new products
20/02/2021
Neeeded buildings and ho e contents insurance on a new property we are about to buy . Everything explained well. All questions answered well. A thoroughly straightforward experience.
I would recommend Aviva to a friend
- By:
- HelenBob
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
HelenBob