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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1207 customer reviews

SaraFleur gave this product an overall rating of 5 / 5

Excellent Customer Service

Simple forms to fill out for house insurance. Quote was easy to understand. Insurance documents received through the post quickly. Excellent customer service considering the extra difficulties caused by covid.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

SaraFleur

mhtz gave this product an overall rating of 4 / 5

good service

did this online was easy and quick to purchase home insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

mhtz

DenisRedmond gave this product an overall rating of 3 / 5

beginning

My policy has just started. Setting it up was painless. How your after-sales service works has yet to to be seen.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

DenisRedmond

Berns gave this product an overall rating of 5 / 5

Very good and helpful company

Have got motor and house insurance. Saving quite a bit of money.This was for identical cover on both insurances.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Berns

Mart gave this product an overall rating of 4 / 5

Good overall service

Bought home insurance. Could have got it cheaper but I prefer to stick to the well known companies and this was the best price amongst them. Only criticism is that my policy started over a week ago and I have still not seen my policy documents either by post or email.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Mart

Babs gave this product an overall rating of 5 / 5

Quick easy to complete and set up

Home insurance set up very easy. I already had car insurance .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Babs

Sara gave this product an overall rating of 5 / 5

Competively priced

We have insured with Aviva before and the product and service has always been excellent, especially when I had to claim for my car being written off in floods. The quote came in over 200 pounds cheaper than our renewal with another well know company. Our property flooded over 5 years ago so the flood re scheme helps us to still get insurance.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sara

Anto gave this product an overall rating of 4 / 5

Very kind customer service

The customer service has been very kind and supportive. I could not link my previous pension account to the home insurance and they solved easily the problem.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Anto

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