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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1163 customer reviews

Rating breakdown

1163 reviews

  • 5 stars awarded by 526 reviewers
  • 4 stars awarded by 131 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1163 customer reviews

A customer gave this product an overall rating of 5 / 5

Great customer service

It is very easy to get your insurance done through its website or telephone to the Company. The staff is very polite and helpful. They patiently explained the details of the policy to suit your requirement. The quotation it provides is very fast and reasonable. This is an ideal insurance company.

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Moto gave this product an overall rating of 5 / 5

Easy transaction

Purchased my house insurance and car insurance Excellent service online and phone as the house insurance would not go through on line

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Moto

Travyc gave this product an overall rating of 5 / 5

Very good

It was excellent thanks you. Don't need much more. Staff member, not sure I got the discount??

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Travyc

connectdriver gave this product an overall rating of 5 / 5

Good price

I have purchased house and contents insurance at a good price compared to other quotes. I found it so easy to get an online quote and to purchase it.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

connectdriver

Nad123 gave this product an overall rating of 5 / 5

Excellent customer service

I’ve been with Aviva for years, and we are so satisfied with Aviva. best price & number one customer service. I will recommend Aviva always. Thanks

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nad123

Navsteve gave this product an overall rating of 5 / 5

Great comprehensive Home and Contents Policy

After a 15 percent increase in my renewal notice for my home and contents policy from the existing insurer and no willingness to substantially reduce this, I did a comparison online and then applied for a quote from Aviva. What a surprise I had to find the comparisons were not competitive with the Aviva quote. No contest!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Navsteve

dodo gave this product an overall rating of 4 / 5

on-linE INSURANCE QUOTE

I recently went on-line to get an insurance quote from Aviva. It was very straightforward and easy to use. The price seemed reasonable and so I bought it. So far, thankfully, I have not needed to use it and I hope it remains that way. of course, if I do then that will require another review.

I would recommend Aviva to a friend

By:

dodo

speedy gave this product an overall rating of 5 / 5

Excellent service

Easy to buy cover online and a discount for adding another policy. Features such as unlimited buildings give me confidence when insuring with this company. Very quick response to emailed customer service query, thank you.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

speedy

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