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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1041 customer reviews

Rating breakdown

1041 reviews

  • 5 stars awarded by 408 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1041 customer reviews

Johnny gave this product an overall rating of 5 / 5

Johnny

I have bought a home insurance . Very good professional services , friendly and patient lady had explained everything to me over the phone. Well done Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Johnny

gripen2020 gave this product an overall rating of 4 / 5

service

Home & contents insurance................. Following a purchase of car insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

gripen2020

Janey gave this product an overall rating of 5 / 5

Great cover

I already had my car insured with Aviva so when the house insurance was due for renewal I decided to get a quote online.Made a saving so well pleased

I would recommend Aviva to a friend

By:
Age:
55 to 64

Janey

Sask gave this product an overall rating of 5 / 5

Great

I bought buildings and contents insurance. Straightforward and easy online and reasonable price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sask

Rambopaw gave this product an overall rating of 5 / 5

Great service

Easy to use for a no tech savvy. Pleased with policy benefits

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rambopaw

coach gave this product an overall rating of 5 / 5

great customer service

very helpful and patient guided me through every step well done

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

coach

Rajesh gave this product an overall rating of 5 / 5

Excellent

Simple, straightforward and reasonable home insurance price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Rajesh

PIGLET gave this product an overall rating of 5 / 5

Excellent Insurance price and service

After being sent a large renewal quote for our House and Contents Insurance a friend suggested we should try Aviva. We are so pleased we did!!!!. Not only did we get a fantastic quote that supplied us with everything we needed, but it also saved us money and the customer service was very helpful, friendly and efficient. Well done Aviva we are delighted.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

PIGLET

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