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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1159 customer reviews

Rating breakdown

1159 reviews

  • 5 stars awarded by 523 reviewers
  • 4 stars awarded by 130 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1159 customer reviews

A customer gave this product an overall rating of 5 / 5

No "human" contact , all online, but easy to follow

House and contents insurance . Very easy to complete !

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Malc669 gave this product an overall rating of 5 / 5

Great Customer Service

I have bought home, car, life and critical illness insurance along with my pension. Aviva provide great customer service, good value and great cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Malc669

Alzbitz gave this product an overall rating of 5 / 5

Ease of purchase

Well laid out web site. Easy and logical to follow, opportunities to review each stage of application Excellent follow up through phone contact to confirm cover details

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Alzbitz

Colford gave this product an overall rating of 4 / 5

House/contents insurance

Purchased my house / contents insurance on line this year from Aviva and found the site good to manage. The price was very competitive though not the cheapest compositing like for like but far cheaper than my previous insurers. Would recommend

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Colford

Ianto52 gave this product an overall rating of 5 / 5

Easy to get a quote

From start to finish getting a quote was very easy, the offer was very competitive, the cover was exactly we wanted. It was so simple to achieve what we wanted.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ianto52

John gave this product an overall rating of 3 / 5

Forever on hold

I was interested in getting a quote for household contents insurance for a new property. First port of call was online which could not provide a quotation as the address is not on the database. On calling, I was put on hold for 15mins before getting through to a delightful member of staff. However, the computer system crashed and I was asked to call back. This I did on 3 further occasions, each time being on hold for 15-25 mins. Finally, I got through to AVIVA and was dealt with in a friendly and professional manner.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Thanks for taking the time to leave a response and I shall feedback the issues you faced with getting through to us. I'm pleased you've since managed to speak to someone and get sorted.

Rich, Aviva Response Team

John

Chum gave this product an overall rating of 4 / 5

Good Experience

Very good online experience with competitive pricing

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Chum

Nige gave this product an overall rating of 5 / 5

Quote refreshingly easy and competitive

Just purchased Home Insurance. The online quote was a very easy process and did not have as many questions to answer as the comparisons websites. I did find some cheaper quotes there but the difference was not that great and given Aviva are a large reputable business they are worth a little extra.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nige

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