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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1041 customer reviews

Rating breakdown

1041 reviews

  • 5 stars awarded by 408 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1041 customer reviews

Russ gave this product an overall rating of 5 / 5

Simplicity

Life and house insurance, it was so quick and easy, but most important, I spoke to a person

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
2 / 5

Russ

Mart gave this product an overall rating of 4 / 5

Good price

Renewed my car and breakdown insurance but this year removed second car from multicar policy as I got a better quote from another provider for that car. But bought property insurance this year from Aviva as their policy terms look reasonable and the price was competitive, as long as their prices don't keep creeping up each year I will be happy to continue insuring with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Mart

ICS2 gave this product an overall rating of 5 / 5

Great service

Really was great customer service, really helpful. The person on the other end of the phone was very helpful and human

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ICS2

SteveR gave this product an overall rating of 4 / 5

Easy to buy

Switched my home insurance to Aviva and saved. My old provider offered no loyalty discount even after 15 years with them. Great cover and happy with the service so far

I would recommend Aviva to a friend

By:
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

SteveR

Nance gave this product an overall rating of 5 / 5

Very friendly customer service

I hVe bought car and house insurance and it was all so easy to do.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nance

Libbi gave this product an overall rating of 5 / 5

Insurance made easy

I now have a number of policies with Aviva - car, home, health & pension - and have been very impressed with the simplicity of information capture, value for money & helpfulness of staff. As a multi policy customer I get a small discount too, which always helps. I used to hate insurance renewal time as it meant answering lots of questions, but Aviva have really whittled this down to the essential making the process speedy whilst still being accurate.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Libbi

OldiebutGoldie gave this product an overall rating of 5 / 5

Great cover at a great price

Buildings and Contents with great cover and excellent extra benefits if wanted. Exceptional price as well. Customer Service is excellent

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

OldiebutGoldie

Morris gave this product an overall rating of 5 / 5

Excellent value

Recently carried out a survey on home insurance including contents and found that aviva was the best for us

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Morris

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