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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1159 customer reviews

Rating breakdown

1159 reviews

  • 5 stars awarded by 523 reviewers
  • 4 stars awarded by 130 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1159 customer reviews

BDCoCoDDown gave this product an overall rating of 5 / 5

Professional and courteous

Aviva staff provided a professional and courteous service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

BDCoCoDDown

UIKDeamon gave this product an overall rating of 5 / 5

In todays troubles, you need a good price

In todays troubles, you need a good price, a good product and a secure company, Aviva ticks the boxes

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

UIKDeamon

JJRichmond gave this product an overall rating of 4 / 5

Easy but didn’t quite meet my needs

I’ve bought a house and was advised to take out building insurance from the day of exchange. The questions seemed to assume that I was living there now and asked about pets and smokers etc I was told by my solicitor that this insurance is commonplace but the Aviva site didn’t take this situation into account I’ve got 6 weeks before completing and whilst I got cover, it was only buildings and will need to be upgraded to contents when I move .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

JJRichmond

Jocol gave this product an overall rating of 5 / 5

Fast Efficient

easy to use fast responses. Clear instructions Not had any reason to make a claim so cannot comment on this. Very Satisfied

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Jocol

Mindy gave this product an overall rating of 5 / 5

Excellent customer service

Purchased house insurance. Extremely competitively priced. Advisor totally professional and helpful and all queries answered immediately.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mindy

Wags gave this product an overall rating of 5 / 5

I found the representative very helpful and attentive.

I took advice from one of my neighbors as they use your services. I saved around 250 so I’m delighted.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Wags

ANGELA gave this product an overall rating of 5 / 5

BUILDING AND CONTENTS

I REQUIRED BUILDING AND CONTENTS INSURANCE FOR A GRADE 2 LISTED HOUSE. I WAS UNABLE TO COMPLETE THIS ON LINE AND REQUIRED THE SUPPORT OF THE CUSTOMER SERVICES. IT WAS VERY EASY TO DO, GAVE ME WHAT I NEEDED, AT A COMPETITIVE PRICE.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hi Angela, thank you for your positive review. I'm glad to hear our Customer Service team could help you complete it swiftly so we can get your historic home insured. Thanks again for your review and for insuring with us.

Yannis, Aviva Web Team

ANGELA

Jake gave this product an overall rating of 4 / 5

Smooth quotation and acceptance proceedure

Initial signup procedure and cover provided is excellent.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Jake

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