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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1206 customer reviews

Rating breakdown

1206 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 141 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1206 customer reviews

Nobby gave this product an overall rating of 5 / 5

Really good company

Have used this company before really on the ball and very easy to deal with

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nobby

BigDan gave this product an overall rating of 5 / 5

Good value from a big UK Insurance company

Good service from a good company at a fair price who allowed my brother to help as I don't have capacity. But he is on record with authorisation to act on my behalf.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

BigDan

Daddycelt gave this product an overall rating of 5 / 5

House building insurance

Very simple on line application with fields already completed from earlier products. Good App to give you the information you need

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Daddycelt

DIYAndrew gave this product an overall rating of 5 / 5

Good value

I purchased home and contents insurance, to give the same cover as previously, this product is cheaper.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

DIYAndrew

Alex gave this product an overall rating of 5 / 5

Easy to deal with

Very straightforward, I had a couple of queries on the policy which were answered quickly, easily and in full. The person I spoke to was able to point me to the relevant part of the T&Cs to confirm as well. All in all I am quite impressed. The premium price was good as well.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Alex

Gilsie gave this product an overall rating of 1 / 5

Great Customer Service

I recently had to renew the house and contents insurance on my late parents house. The member of staff who dealt with my requirements was very professional, listening to my requirements and needs ensuring the process was easily followed without any sales pressure. First class service in difficult times.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

Gilsie

Jimmy gave this product an overall rating of 5 / 5

Top of the insurance offers

When needed ,Aviva come out of the dark and make light of situations that cause stress and upset. Way beyond the others who" make a drama a Crisis!" Its a no brained ..get a look and theres no comparison

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

Jimmy

Buster gave this product an overall rating of 1 / 5

Rip Off

My renewal after over 9 years went up £200 via my agent. I then went online and reduced premium lower than that I paid last year

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

Morning, thank you for your review. It's a shame to see we were no competitive for you. I'd be happy to look over your renewal and the new quote with us. If you'd like us to, please message us via our social media platforms and we will help all we can. Thanks

Natalie, Social Media Team

Buster

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