Overall rating
This product has been awarded an overall rating of from 1206 customer reviews
Rating breakdown
1206 reviews
- 5 stars awarded by 566 reviewers
- 4 stars awarded by 141 reviewers
- 3 stars awarded by 27 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 26 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Albie gave this product an overall rating of
It was easy & simple to acquire quote online and implement issue of required polcy documents
02/01/2021
Bought Combined Home Buildings & Contents Policy plus Additional Cover for Personal Items which provided exactly the cover I required and at a lower premium than existing policy renewal request
I would recommend Aviva to a friend
- By:
- Albie
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Albie
A customer gave this product an overall rating of
Good customer service
02/01/2021
I bought house insurance from Aviva. Everything went smoothly. I was a bit annoyed as they took the money from my account and the policy did not start till the 7/1/2021
I would recommend Aviva to a friend
- Gender:
- Male
- Age:
- 65 or over
Kays gave this product an overall rating of
So far so good
28/12/2020
Bought buildings insurance after being disgusted by my old company. So far so good. Proof of excellence if I ever have to claim
I would recommend Aviva to a friend
- By:
- Kays
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Kays
Brian gave this product an overall rating of
A Human voice
26/12/2020
Nice to speak to a competent person who handled my claim in a clear and precise manner
I would recommend Aviva to a friend
- By:
- Brian
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Brian
kpicklekerry gave this product an overall rating of
Perfect
23/12/2020
Easy to use and follow great value can highly recommend
I would recommend Aviva to a friend
- By:
- kpicklekerry
- Gender:
- Female
- Age:
- 45 to 54
kpicklekerry
Tottie gave this product an overall rating of
Great customer service
23/12/2020
Building and Contents insurance with accidental damage all belt and braces.
I would recommend Aviva to a friend
- By:
- Tottie
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tottie
Russ gave this product an overall rating of
Easy - No awkward questions.
21/12/2020
Easy to purchase as no difficult questins to answer about locks etc.
I would recommend Aviva to a friend
- By:
- Russ
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Russ
Sarahsmum gave this product an overall rating of
Helpful customer service
19/12/2020
Home insurance. Very easy to arrange. Required changes made quickly over phone.
I would recommend Aviva to a friend
- By:
- Sarahsmum
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sarahsmum