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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1206 customer reviews

Rating breakdown

1206 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 141 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1206 customer reviews

Albie gave this product an overall rating of 5 / 5

It was easy & simple to acquire quote online and implement issue of required polcy documents

Bought Combined Home Buildings & Contents Policy plus Additional Cover for Personal Items which provided exactly the cover I required and at a lower premium than existing policy renewal request

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Albie

A customer gave this product an overall rating of 4 / 5

Good customer service

I bought house insurance from Aviva. Everything went smoothly. I was a bit annoyed as they took the money from my account and the policy did not start till the 7/1/2021

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over

Kays gave this product an overall rating of 5 / 5

So far so good

Bought buildings insurance after being disgusted by my old company. So far so good. Proof of excellence if I ever have to claim

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kays

Brian gave this product an overall rating of 5 / 5

A Human voice

Nice to speak to a competent person who handled my claim in a clear and precise manner

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Brian

kpicklekerry gave this product an overall rating of 5 / 5

Perfect

Easy to use and follow great value can highly recommend

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54

kpicklekerry

Tottie gave this product an overall rating of 5 / 5

Great customer service

Building and Contents insurance with accidental damage all belt and braces.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tottie

Russ gave this product an overall rating of 5 / 5

Easy - No awkward questions.

Easy to purchase as no difficult questins to answer about locks etc.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Russ

Sarahsmum gave this product an overall rating of 5 / 5

Helpful customer service

Home insurance. Very easy to arrange. Required changes made quickly over phone.

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sarahsmum

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