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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1159 customer reviews

Rating breakdown

1159 reviews

  • 5 stars awarded by 523 reviewers
  • 4 stars awarded by 130 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1159 customer reviews

Plotter gave this product an overall rating of 5 / 5

Quick online quote

I purchased Aviva home insurance online. The form was straightforward and quick to complete. I could choose any extra cover to suit my needs. I felt the price was very good so I purchased a policy straight away. I used the online chat to alter a small detail and the service was very quick and efficient.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Plotter

Andy gave this product an overall rating of 4 / 5

Easy & quick

I spent 35mins on the phone to another provider who asked impossible questions. Went on Aviva website and it took less than 10mins!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Andy

Andrew gave this product an overall rating of 5 / 5

Good deal

Price and cover were better and cheaper than rivals

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Andrew

Coco gave this product an overall rating of 4 / 5

HOME INSURANCE

I recently purchased home insurance online but had a few problems processing my request. Firstly there was an issue with my email address as I already had my elderly father's policy on that email. Nevertheless it stopped me from completing my purchase so I had to call customer service team. The advisor was able to help me out, and in doing so I enquired if it was possible to add another property as second home to be insured as well at the same time. The advisor told me to do so online. I struggled to add another property even though this was never an issue with my previous insurance company with whom I had held three policies fir a number of years without a single claim. The policy with Aviva was not even any cheaper than my previous insurance company. I thought if I insured another property I would have at least received some sort of discount but not. Very disappointed

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Coco

redx1995 gave this product an overall rating of 4 / 5

Simple but inclusive

We have purchased House & Contents insurance from Aviva having received a renewal quote from my existing insurer with a substantial increase in price . Looking at Aviva, the price was cheaper and cover every bit as good if not better in many respects. And that's after my existing insurer managed to improve their offer and tweeked the cover a bit to make the renewal more attractive....

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

redx1995

HAAA gave this product an overall rating of 1 / 5

Disappointing

You never win with insurance that's the bottom line

By:
Gender:
Male
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
4 / 5

Hi. I'm disappointed to read your review here & see that you've been left feeling this way. I can see that you've spoken with the team on 05/10/2020 regarding an issue with your policy. They have ensured that your concerns have been logged & answered your queries at that time. If you'd like to speak to us again about anything, please contact us via phone, email or social media & we'd be happy to help.

Jen, Social Media Response Team

HAAA

Miles gave this product an overall rating of 5 / 5

Fantastic response after 3 days of cover

I recently moved to Aviva as my existing insurer had hiked my premium and Aviva saved me a significant amount. Three days after signing up I had a break-in at home to steal car keys - they assailants were disturbed but they stole my wife's watch from the kitchen. After a brief Zoom interview with an adjustor a replacement was authorised - I did have all evidence including receipts, photos, packaging and police reports. The speed of response and outcome was absolutely first class.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Miles

Dogtired gave this product an overall rating of 4 / 5

Good cover

Neighbours recommended Aviva for home insurance; quote was competitive and covered everything I needed

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Dogtired

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