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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1163 customer reviews

Rating breakdown

1163 reviews

  • 5 stars awarded by 526 reviewers
  • 4 stars awarded by 131 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1163 customer reviews

Bonnie gave this product an overall rating of 5 / 5

Excellent all round

Purchased house contents insurance. I rang prior to buying to check that this type of insurance would cover our shed and was told it did. Gentleman service advisor very knowledgeable about product and very patient explaining what exactly would be covered. Insurance purchased after speaking to him.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bonnie

Donks gave this product an overall rating of 5 / 5

Very knowledgeable, experienced and with great Customer Service skills

The agent I spoke to was very helpful, extremely well trained, knowledgeable and confident. I was treated with respect at all times and made to think that I was a Very Important Person (Customer). I felt confident with the agent who helped me and was able to check and ask for support from the agent, who gave me all the support I needed. It was a pleasure to work with Aviva staff who are always ready to help and support. I am very confident with my insurance with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Donks

Kneesup gave this product an overall rating of 5 / 5

Great service

Aviva was so easy to get a quote for house and contents insurance. I telephoned for assistance, got brilliant service. I had to change the date required the next day, again superb help. staff very knowledgeable. would recommend for all insurances.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kneesup

LGOD gave this product an overall rating of 5 / 5

Easy

This was an easy website compared to others I've used. My previous home and contents insurer was taking liberties by hiking the price by so much that I needed to change. I won't know how effective the Aviva insurance is until I need to claim - hopefully not.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LGOD

jimv50 gave this product an overall rating of 1 / 5

Very poor response after payment made

House insurance paid for and I specifically asked for the policy details to be emailed to myself as this was needed for an imminent house purchase, email address was double checked at the time. Policy was not emailed but hidden away in their useless MyAviva website without telling me until I complained two days later about my policy not being sent to myself as requested. I cancelled immediately and had to wait for three days to get my money back. Now using Ecclesiastical

By:
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Thank you for taking the time to provide us with your feedback, I am sorry to see that you did not receive the usual high level of service that we aim to provide our customers. We tend to avoid sending documents via email and have these available via the MyAviva service to better protect your data however, if requested these should have been emailed over to you. In reference to your refund taking 3 days, this is out of our control and due to the way the banking system works. It is a shame that you have decided not to remain with us and I hope that you will give us a second chance to prove ourselves to you again in the future.

Mike, Aviva Online Team

jimv50

littlemodwill gave this product an overall rating of 3 / 5

average

any insurance is as good as it's claim service. So far I've purchased a product but have not sampled it. It's akin to saying how good was the meal you purchased in a supermarket before you have cooked and consumed it. So far I'am trying to confirm a query on my car insurance so once this is answered I can at least reply sensibly

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

littlemodwill

Mick gave this product an overall rating of 5 / 5

Known company. Known service.

Known company. Known service. Needed a home Insurance. Why go anywhere else

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Mick

BOOTYMOLE gave this product an overall rating of 4 / 5

Aviva House & Contents Insurance

I found it easy to do online and considered the quotation fair value for money and protection.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

BOOTYMOLE

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