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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1020 customer reviews

Rating breakdown

1020 reviews

  • 5 stars awarded by 392 reviewers
  • 4 stars awarded by 106 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 16 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1020 customer reviews

Chum gave this product an overall rating of 4 / 5

Good Experience

Very good online experience with competitive pricing

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Chum

Nige gave this product an overall rating of 5 / 5

Quote refreshingly easy and competitive

Just purchased Home Insurance. The online quote was a very easy process and did not have as many questions to answer as the comparisons websites. I did find some cheaper quotes there but the difference was not that great and given Aviva are a large reputable business they are worth a little extra.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nige

BDCoCoDDown gave this product an overall rating of 5 / 5

Professional and courteous

Aviva staff provided a professional and courteous service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

BDCoCoDDown

UIKDeamon gave this product an overall rating of 5 / 5

In todays troubles, you need a good price

In todays troubles, you need a good price, a good product and a secure company, Aviva ticks the boxes

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

UIKDeamon

JJRichmond gave this product an overall rating of 4 / 5

Easy but didn’t quite meet my needs

I’ve bought a house and was advised to take out building insurance from the day of exchange. The questions seemed to assume that I was living there now and asked about pets and smokers etc I was told by my solicitor that this insurance is commonplace but the Aviva site didn’t take this situation into account I’ve got 6 weeks before completing and whilst I got cover, it was only buildings and will need to be upgraded to contents when I move .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

JJRichmond

Jocol gave this product an overall rating of 5 / 5

Fast Efficient

easy to use fast responses. Clear instructions Not had any reason to make a claim so cannot comment on this. Very Satisfied

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Jocol

Mindy gave this product an overall rating of 5 / 5

Excellent customer service

Purchased house insurance. Extremely competitively priced. Advisor totally professional and helpful and all queries answered immediately.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mindy

Wags gave this product an overall rating of 5 / 5

I found the representative very helpful and attentive.

I took advice from one of my neighbors as they use your services. I saved around 250 so I’m delighted.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Wags

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