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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 802 customer reviews

Rating breakdown

802 reviews

  • 5 stars awarded by 559 reviewers
  • 4 stars awarded by 130 reviewers
  • 3 stars awarded by 23 reviewers
  • 2 stars awarded by 14 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 802 customer reviews

A customer gave this product an overall rating of 5 / 5

Excellent, speedy and fair

I recently made a claim for my rental property. We had a leak and the kitchen ceiling fell in. Aviva arranged for the loss adjusters to work with my property manager and everything was carried out effectively and efficiently. A fair price was quoted with no ducking and diving! Very honest and fair. Thank you!

I would recommend Aviva to a friend

Gender:
Female
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Syed1010 gave this product an overall rating of 5 / 5

Simple and Excellent Value for Money

I was looking to home insurance and was directed through to Aviva from a price comparison website. The process was so simple and made easy to purchase. I am making a saving too! Brilliant!!!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Syed1010

chatsy gave this product an overall rating of 5 / 5

Pleasantly surprising

On the advice of my financial adviser, I took out an Equity Release product with Aviva a couple of years ago. I am not a 'ducker & diver' when it comes to insurance, I prefer to stay with the same provider when possible for the sake of continuity. However, having a bad experience a few years ago with a 'Crash-for-Cash' scumbag and the consequent profound knock-on effect on my premiums, meant I started shopping around. I saved a packet! The following year, whenever I got a renewal in I also tried Aviva, and partly because of their loyalty discount, always found them to be very reasonable on price, and always for 5-star Defacto policies. How can I go wrong? (unless it all goes pear-shaped next year!). I now have my home, car and van with Aviva. As I wanted to be sure I was filling in the on-line forms correctly I often called the helpline to confirm I'd got things right. The people I spoke to were always knowledgeable, helpful & friendly. Long may this continue!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

chatsy

Johnt gave this product an overall rating of 5 / 5

Home insurance

Brought building and contents insurance at a good price with all the features I wanted.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Johnt

John gave this product an overall rating of 5 / 5

Easy to use website

I bought house insurance and had a straightforward hassle free experience both in getting the initial quote, refining and eventually purchasing it.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

John

Maria gave this product an overall rating of 5 / 5

Excellent

My husband has a life insurance policy with Aviva and we recently called the office and the gentleman on the other end of phone was wonderful he was so helpful to me he explained reassure everything he was great. A few weeks later I opened house insurance with Aviva, service excellent Explained everything I wanted to know and more, the premiums are the cheapest I have come across. Brilliant company.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Maria

Chilton gave this product an overall rating of 4 / 5

OK - but need to start rewarding loyalty rather than penalising existing customers at renewal with 'hikes' in premium.

Upgraded Home Insurance as mistakenly bought Basic rather than regular. All done via Chat service. - Simple

I would recommend Aviva to a friend

By:
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hi Chilton, thank you for insuring with us and I'm happy to hear our live chat service helped out. Prices can change with time as rating factors do, but with your AvivaPlus Home Insurance, we have a renewal price guarantee that reward loyalty. This guarantee means that at your next renewal, you'll get the same or an even better price than if you were a new customer to AvivaPlus. We are happy to have your business and I hope we'll remain competitive for you for years to come.

Yannis, Aviva Web Team

Chilton

Jaquarman gave this product an overall rating of 4 / 5

Easy peasy

Great no hassle got the quote no intrest to pay monthly also a good policy compared with others

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Jaquarman

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