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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 877 customer reviews

Rating breakdown

877 reviews

  • 5 stars awarded by 550 reviewers
  • 4 stars awarded by 121 reviewers
  • 3 stars awarded by 25 reviewers
  • 2 stars awarded by 14 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 877 customer reviews

Pammydoll gave this product an overall rating of 5 / 5

Great service

Was trying to buy home insurance on line but had to call as I couldn't get what I wanted.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pammydoll

Mike gave this product an overall rating of 5 / 5

Best insurance products on the market.

I initially insured my car with Aviva Plus and was surprised by the level of cover as standard. I then added my partners car and with their multi-car discount it hardly cost any more. I then moved my house insurance to Aviva too... only downside was the high cancellation charges from my previous provider, something that Aviva Plus products don’t have. I don’t normally review products, let alone insurance... but I have been so impressed by Aviva and their products. They give me the freedom to change my cover as my needs change, without an extortionate fee. Interest free monthly payments with aviva is also a benefit. I highly recommend Aviva Plus products.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mike

Kaniz gave this product an overall rating of 5 / 5

Great experts providing proper service.

I have a number of policies with Aviva and every time I call I always receive the best service

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kaniz

BISSO gave this product an overall rating of 5 / 5

FANTASTIC CUSTOMER SERVICE

I HAVE BEEN RECOMMENDING AVIVA TO MY FRIENDS THEY HAVE BEEN CONTACTING YOUR OFFICE .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

BISSO

DaveH gave this product an overall rating of 5 / 5

Great cover at a very good price

I have bought home & contents insurance At a third of the price I have been paying for the past 10 years . The Aviva policy was also much better than my last providers . Thank you Aviva for your First class service .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DaveH

JohnR gave this product an overall rating of 5 / 5

Easy to obtain policy for our needs

Home Insurance policy we found fitted our needs excellently

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JohnR

Arizona gave this product an overall rating of 5 / 5

As advertised

Saw and heard their adverts so thought I would give them a try. Good price and hassle free as advertised. Many thanks.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Arizona

Bored gave this product an overall rating of 3 / 5

Why is it when I buy something there are always mistakes and I have to keep on ringing back?

I bought some house insurance. When the paper copy got to me (and the insurance had started) it was for another address (although the billing details were for my address - very difficult to notice that my address was not covered). Rang up customer service - was 139 difference (I should have paid more). They listened to the tape of my purchase. Rang me back said it was all changed. No fee. Wasn’t changed on line (said I needed to pay 139), again I nearly didn’t notice. Rang back. Have an email now but no paper copy as requested. Why is it impossible to buy home insurance with one call?

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

I'm very sorry to read your review & to learn of your experience with us.This certainly isn't the high standard of customer service we aspire to. I understand that you shouldn't have had to chase us up to get this fixed or for there to be an issue in the first instance. However, I can see that all has now been resolved and we've waived the additional premium for you due to our error. I have sent you an email so that we can resolve this.

Tasha, Aviva Social Media Team

Bored

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