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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1073 customer reviews

Rating breakdown

1073 reviews

  • 5 stars awarded by 433 reviewers
  • 4 stars awarded by 113 reviewers
  • 3 stars awarded by 23 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1073 customer reviews

Jackie gave this product an overall rating of 4 / 5

Great customer

Home insurance it was so straight forward and easy to do

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Jackie

Lez195 gave this product an overall rating of 5 / 5

Insurance made Easy

A very simple process with multiple choices which makes for an easy experience when looking for cover to suit your circumstances. The overall process took minutes and all for a very competitive price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44

Lez195

Batty69 gave this product an overall rating of 5 / 5

Great website

Purchased landlord home insurance. I found the Aviva website very straightforward, providing a very competitive quotation, even when excluding the discount to existing customers.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Batty69

Dixie gave this product an overall rating of 5 / 5

Easy to deal with very understanding

Purchased Home and Contents insurance,very good cover at a very good price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Dixie

MrRed gave this product an overall rating of 5 / 5

House insurance

House building and contents insurance. Over the phone, but with internet price and existing customer discount applied. Reputable name, and competitive in a crowded market place

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

MrRed

A customer gave this product an overall rating of 5 / 5

Quick & easy

purchased house&contents insurance, process was very easy & quick to complete, premium very competitive.

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rannochboy gave this product an overall rating of 4 / 5

Achieved desired result

Wanted to insure a buy to let property. Service could not have been more helpful

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Rannochboy

pipjf gave this product an overall rating of 5 / 5

Great Customer Service

I am a returning customer, having been with a competitor for the last 5 years. I had no problems with the competitor, but have often considered returning to Aviva. As my previous spell with Aviva, customer service followed by their very competitive price was key in my return.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

pipjf

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