Overall rating
This product has been awarded an overall rating of from 1156 customer reviews
Rating breakdown
1156 reviews
- 5 stars awarded by 519 reviewers
- 4 stars awarded by 130 reviewers
- 3 stars awarded by 26 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 23 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
AndyJ gave this product an overall rating of
Easy no hassle and cheap quotes
01/10/2020
I have started to use Aviva more and more, the prices if you go direct are really good value, no need to use a price comparisson site. Even the renewals are very very copetative. I even did a policy change on the phone when I moved and again it matched the price comparrison sites. They even waived the admin fees that most companies charge. Very impressed , good customer service so what more can I say.
I would recommend Aviva to a friend
- By:
- AndyJ
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
AndyJ
Pete gave this product an overall rating of
Simple online process
01/10/2020
Easy to use online process, competitive priced product
I would recommend Aviva to a friend
- By:
- Pete
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Pete
jcba gave this product an overall rating of
buildings insurance
30/09/2020
i needed building insurance i telephoned and they were very helpful in what i needed very polite
I would recommend Aviva to a friend
- By:
- jcba
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
jcba
TomB gave this product an overall rating of
Excellent Value
29/09/2020
Quick quote, easy to understand language, good price and good cover.
I would recommend Aviva to a friend
- By:
- TomB
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
TomB
Bods gave this product an overall rating of
I was treated fairly
29/09/2020
I was treated fairly and an acceptable outcome proved possible. Their manner was professional and courteous
I would recommend Aviva to a friend
- By:
- Bods
- Gender:
- Male
- Age:
- 55 to 64
Bods
Excellentcustomerservice gave this product an overall rating of
As above
29/09/2020
Very reasonable quote and good discount as have two other policies with Aviva I
I would recommend Aviva to a friend
- By:
- Excellentcustomerservice
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
Excellentcustomerservice
Melissa gave this product an overall rating of
Quick and Easy
28/09/2020
The online forms were really easy to fill out and I could save the original quote and go look at other websites then go back to my saved Avia quote . The App is simple to use and I can look at my policy details any time rather than needing to get home to my computer or paperwork.
I would recommend Aviva to a friend
- By:
- Melissa
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Melissa
jc1212 gave this product an overall rating of
disappointing
28/09/2020
could nt renew online as site does not cater for those who own a property and let their close relation,eg mother, live there rent free. it classifies me as a landlord and i found out by accident that the person who set this up last and previous years had the property and contents listed in my mother s name and therefore invalid!!!!!!!! not happy with Aviva but for domestic reasons i had no choice but to renew with Aviva on this occasion at the extra cost, will be looking elsewhere next year,theAvivastaffdontseemtobeanyhelpwiththis, take it or leave it attitude.
I would recommend Aviva to a friend
- By:
- jc1212
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 1 / 5
- Value for money
- 1 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 3 / 5
Hi there. I'm sorry to see the issues you've had there. If you haven't already raised this with us directly. Please email us at social@aviva.com with your policy number and details and we can look into this for you. Thanks
Natalie, Social Media Team
jc1212