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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1206 customer reviews

Rating breakdown

1206 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 141 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1206 customer reviews

Buffy gave this product an overall rating of 5 / 5

Outstanding customer service

Dealt with home insurance with great care and attention

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Buffy

Barb gave this product an overall rating of 4 / 5

good product meeting my needs

Full house and contents cover which I feel is just what I wanted.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Barb

Alobar gave this product an overall rating of 5 / 5

Simple and quick!

So easy, highly recommended. Portal quite simple as well as the app

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Alobar

Ease gave this product an overall rating of 5 / 5

Ease of getting quote and price

Now have car,home and pet insurance with yourselves

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ease

Fairy gave this product an overall rating of 5 / 5

Satisfied customer

Uncomplicated very professional all questions answered and understood. Competitive price

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Fairy

Liam gave this product an overall rating of 1 / 5

I still cannot see my policies in myavia account

I still cannot see any of my policies in myaviva account House Insurance Motor Insurance Pension I can only see a life policy.

By:
Age:
45 to 54

It's a shame to hear you are having troubles with your MyAviva account. I have emailed you directly to try and help sort this out for you.

Jenny, Aviva Web Team

Liam

Graeme gave this product an overall rating of 3 / 5

Good service when I could SPEAK to someone

When you are dealing with someone with limited computer skills like me its quite hard, and was told on the phone you will get more discount if you go on line. After several times to get on line, I gave up due to passwords? which I never had, I eventually spoke to a chap who understood my situation and was excellent and was sorted in minutes, several times during the day I thought try another company. have since spoke with someone who moved to another company, you need to think about old gits like me who are crap on computers, or loose customers. stay safe in these difficult times, take care,, G

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
3 / 5

Graeme

A customer gave this product an overall rating of 5 / 5

Great customer service

It is very easy to get your insurance done through its website or telephone to the Company. The staff is very polite and helpful. They patiently explained the details of the policy to suit your requirement. The quotation it provides is very fast and reasonable. This is an ideal insurance company.

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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