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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1044 customer reviews

Rating breakdown

1044 reviews

  • 5 stars awarded by 411 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1044 customer reviews

Golfer gave this product an overall rating of 5 / 5

Easy purchase

Switched to AVIVA for a straightforward no nonsense purchase after my previous insurer increased the premium by 50 pounds while removing cover for flood risk my call to the AVIVA agent reassured me that I would be fully covered and the purchase went through straight away I saved 200 pounds

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Golfer

PNic gave this product an overall rating of 5 / 5

Great service and easy renewal

Renew our home insurance, this is now under the AvivaPlus option by adding it to my car insurance already with them earlier in the year. Found it straight forward doing it this time on-line, saved money, that was a bonus in its self. Would highly recommend it and suggest looking into this option - if it’s your time to renewal your insurance - EXCELLENT

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

PNic

EastMidsFox19 gave this product an overall rating of 5 / 5

Excellent customer service

I called to cancel my home insurance as the requote was not competitive, but the advisor I spoke to asked a couple of questions and was able to secure the right deal for us to remain with Aviva as the only reason to leave was the inflated cost. Delighted to keep it simple- my only comment was that it took this action to get the best quote which we should have got in the first place.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
3 / 5

EastMidsFox19

Gooddeal gave this product an overall rating of 5 / 5

Excellent

Good service and good deal easy access to the website

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gooddeal

GXGE gave this product an overall rating of 5 / 5

Efficient and well explained.

I already have Investment Bonds with Aviva which have done quite well, so I decided to transfer my house and contents insurance across to them as well as they were as competitive as anybody.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

GXGE

Chippy gave this product an overall rating of 5 / 5

clear customer advise

Having been with my last insurer for too long with increasing premiums. I search the comparison sites just to get confused with the different types of covers,jargon and caveats . I then tried Aviva direct to find an insurer with sound advise, clear requirements and a competitive premium that beat my original insurer by some 200 pounds with I believe better cover overall etc. No issues in getting through on the phone.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chippy

Thrifty gave this product an overall rating of 5 / 5

Good value & quick

Bought House Insurance. Very good value, never claimed before & don’t live in a mansion so got basic Insurance. Got extra discount from special offer. Website easy to navigate &speedy. Have & will recommend to others.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Thrifty

Duke gave this product an overall rating of 5 / 5

Easy to deal with

Bought house and contents insurance. Straightforward uncomplecatedand easy to complete.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Duke

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