Overall rating
This product has been awarded an overall rating of from 1040 customer reviews
Rating breakdown
1040 reviews
- 5 stars awarded by 408 reviewers
- 4 stars awarded by 107 reviewers
- 3 stars awarded by 22 reviewers
- 2 stars awarded by 6 reviewers
- 1 stars awarded by 18 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
lhalsey67 gave this product an overall rating of
Excellent customer service
18/04/2020
I needed to change my address as your system was showing options as 111a and 111b. It should have been 111. I was worried that I would be charged extra, but staff amended it online very quickly without any charges. Aviva were also very competitive this year with my landlord insurance.
I would recommend Aviva to a friend
- By:
- lhalsey67
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
lhalsey67
Mike gave this product an overall rating of
Product fine but communication a severe problem
15/04/2020
Moved house and needed to cancel old policy and take out a new one. I have been assured that I have cover for my new house but a week later the policy is still not visible on my online account, although the old policy has disappeared. Hence I cannot check policy details or financials - or indeed add the Emergency cover I would like. Coronavirus problem has led to communication by email, phone or chat being virtually impossible
I would recommend Aviva to a friend
- By:
- Mike
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 2 / 5
- Ease of purchase
- 1 / 5
Hi Mike, I can see the email team have picked this up for you and raised this issue with IT to get it sorted out for you. Stay safe, all the best ~ John
John, Social
Mike
Jess gave this product an overall rating of
Great Service
14/04/2020
Excellent customer service. I am very satisfied with their service, always helpful. I have bought a home and car insurance as well. Explanations are fantastic and easy to read. In my view, Aviva is the best.
I would recommend Aviva to a friend
- By:
- Jess
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jess
Patrick gave this product an overall rating of
Easy to use
14/04/2020
Home and car insurance, process was easy to follow and the outcomes were just what I wanted.
I would recommend Aviva to a friend
- By:
- Patrick
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Patrick
Polly gave this product an overall rating of
Great customer service
13/04/2020
I purchased home and contents insurance. I had been with Aviva in my previous home and Aviva were the obvious choice this time round - clear, knowledgeable and courteous. I highly recommend them.
I would recommend Aviva to a friend
- By:
- Polly
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Polly
Advocate85 gave this product an overall rating of
Quick n easy
13/04/2020
Found service quick n easy all done online (landlord insurance)
I would recommend Aviva to a friend
- By:
- Advocate85
- Gender:
- Male
- Age:
- 65 or over
- Value for money
- 4 / 5
- Ease of purchase
- 5 / 5
Advocate85
Private gave this product an overall rating of
Pretty poor
10/04/2020
I bought new house insurance but despite asking four times it’s not added to my account My vehicle insurance was due recently and it had increased 10 pc No one to ask as only chat lines I think next year before the renewals I need to shop around I do not think I will remain using Aviva as it’s like an impersonal machine
- By:
- Private
- Gender:
- Male
- Policy features and benefits
- 2 / 5
- Value for money
- 3 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 2 / 5
Private
kerm1t gave this product an overall rating of
Great value and great customer service
10/04/2020
Bought Home and contents insurance. Extremely easy process and great value.
I would recommend Aviva to a friend
- By:
- kerm1t
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
kerm1t