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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1040 customer reviews

Rating breakdown

1040 reviews

  • 5 stars awarded by 408 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 18 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1040 customer reviews

lhalsey67 gave this product an overall rating of 5 / 5

Excellent customer service

I needed to change my address as your system was showing options as 111a and 111b. It should have been 111. I was worried that I would be charged extra, but staff amended it online very quickly without any charges. Aviva were also very competitive this year with my landlord insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

lhalsey67

Mike gave this product an overall rating of 3 / 5

Product fine but communication a severe problem

Moved house and needed to cancel old policy and take out a new one. I have been assured that I have cover for my new house but a week later the policy is still not visible on my online account, although the old policy has disappeared. Hence I cannot check policy details or financials - or indeed add the Emergency cover I would like. Coronavirus problem has led to communication by email, phone or chat being virtually impossible

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
1 / 5

Hi Mike, I can see the email team have picked this up for you and raised this issue with IT to get it sorted out for you. Stay safe, all the best ~ John

John, Social

Mike

Jess gave this product an overall rating of 5 / 5

Great Service

Excellent customer service. I am very satisfied with their service, always helpful. I have bought a home and car insurance as well. Explanations are fantastic and easy to read. In my view, Aviva is the best.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jess

Patrick gave this product an overall rating of 3 / 5

Easy to use

Home and car insurance, process was easy to follow and the outcomes were just what I wanted.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Patrick

Polly gave this product an overall rating of 5 / 5

Great customer service

I purchased home and contents insurance. I had been with Aviva in my previous home and Aviva were the obvious choice this time round - clear, knowledgeable and courteous. I highly recommend them.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Polly

Advocate85 gave this product an overall rating of 4 / 5

Quick n easy

Found service quick n easy all done online (landlord insurance)

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Value for money
4 / 5
Ease of purchase
5 / 5

Advocate85

Private gave this product an overall rating of 1 / 5

Pretty poor

I bought new house insurance but despite asking four times it’s not added to my account My vehicle insurance was due recently and it had increased 10 pc No one to ask as only chat lines I think next year before the renewals I need to shop around I do not think I will remain using Aviva as it’s like an impersonal machine

By:
Gender:
Male
Policy features and benefits
2 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
2 / 5

Private

kerm1t gave this product an overall rating of 5 / 5

Great value and great customer service

Bought Home and contents insurance. Extremely easy process and great value.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

kerm1t

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