Overall rating
This product has been awarded an overall rating of from 1159 customer reviews
Rating breakdown
1159 reviews
- 5 stars awarded by 523 reviewers
- 4 stars awarded by 130 reviewers
- 3 stars awarded by 26 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 23 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Chelseaboy gave this product an overall rating of
All well that ends well.
23/09/2020
When I purchased home insurance I was told that an email would be sent confirming insurance. I had to ring up to ask for one, the lady was very efficient and sent me one straight away. All well that ends well.
I would recommend Aviva to a friend
- By:
- Chelseaboy
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Chelseaboy
Tony gave this product an overall rating of
Excellent
21/09/2020
Good websiteafter a bit of jiggling. Staff contact excellent. So far so good hope I dnt need it but then that is another test
I would recommend Aviva to a friend
- By:
- Tony
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 3 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Tony
Tallulah gave this product an overall rating of
Simple to use
21/09/2020
I purchased Building and Contents Insurance Policy. The website was easy to use the price very competitive.
I would recommend Aviva to a friend
- By:
- Tallulah
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tallulah
xxxxxx gave this product an overall rating of
good
21/09/2020
good used before so easy to navigate under current circumstances.
I would recommend Aviva to a friend
- By:
- xxxxxx
xxxxxx
RonnieG gave this product an overall rating of
House insurance
21/09/2020
Been customer for number of years have had motor trade insurance with no problems Present home insurer bumped up premium then offered reduction when I said wasn’t renewing Aviva quoted reasonable price
I would recommend Aviva to a friend
- By:
- RonnieG
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
RonnieG
Bristolpaul gave this product an overall rating of
Good value
19/09/2020
Buildings and contents cover for housein three bedroom detached house in Bristol
I would recommend Aviva to a friend
- By:
- Bristolpaul
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bristolpaul
Fitzy gave this product an overall rating of
Great customer service and well explained could not ask for more
18/09/2020
Contents insurance over the phone well explained and reasonable. All ? Answered as you would expect from zviva .
I would recommend Aviva to a friend
- By:
- Fitzy
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Fitzy
Minime gave this product an overall rating of
Good experience
18/09/2020
After trawling virtually every avenue for home insurance quotes I remembered my work pension is with a viva so did an online quote. the process was very easy and price competitive so I chose to buy
I would recommend Aviva to a friend
- By:
- Minime
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Minime