Overall rating
This product has been awarded an overall rating of from 1206 customer reviews
Rating breakdown
1206 reviews
- 5 stars awarded by 566 reviewers
- 4 stars awarded by 141 reviewers
- 3 stars awarded by 27 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 26 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
JEJPC gave this product an overall rating of
Excellent service and price
23/11/2020
Agent was most friendly, helpful and knowledgeable during a lengthy discussion. Moreover the price was right.
I would recommend Aviva to a friend
- By:
- JEJPC
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
JEJPC
5gud gave this product an overall rating of
Great service all round.
21/11/2020
Just great to deal with & very nice to talk to.No rush with makeing your mind up thanks
I would recommend Aviva to a friend
- By:
- 5gud
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
5gud
Yupjack gave this product an overall rating of
Totally efficient
19/11/2020
Arranging this policy was surprisingly easy. The Aviva representative I spoke to was obviously well trained and I can honestly say that this was the first time that I have enjoyed organising house insurance.
I would recommend Aviva to a friend
- By:
- Yupjack
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Yupjack
A customer gave this product an overall rating of
No "human" contact , all online, but easy to follow
15/11/2020
House and contents insurance . Very easy to complete !
I would recommend Aviva to a friend
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Malc669 gave this product an overall rating of
Great Customer Service
15/11/2020
I have bought home, car, life and critical illness insurance along with my pension. Aviva provide great customer service, good value and great cover.
I would recommend Aviva to a friend
- By:
- Malc669
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Malc669
Alzbitz gave this product an overall rating of
Ease of purchase
15/11/2020
Well laid out web site. Easy and logical to follow, opportunities to review each stage of application Excellent follow up through phone contact to confirm cover details
I would recommend Aviva to a friend
- By:
- Alzbitz
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Alzbitz
Colford gave this product an overall rating of
House/contents insurance
15/11/2020
Purchased my house / contents insurance on line this year from Aviva and found the site good to manage. The price was very competitive though not the cheapest compositing like for like but far cheaper than my previous insurers. Would recommend
I would recommend Aviva to a friend
- By:
- Colford
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Colford
Ianto52 gave this product an overall rating of
Easy to get a quote
09/11/2020
From start to finish getting a quote was very easy, the offer was very competitive, the cover was exactly we wanted. It was so simple to achieve what we wanted.
I would recommend Aviva to a friend
- By:
- Ianto52
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Ianto52