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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1044 customer reviews

Rating breakdown

1044 reviews

  • 5 stars awarded by 411 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1044 customer reviews

Polly gave this product an overall rating of 5 / 5

Great customer service

I purchased home and contents insurance. I had been with Aviva in my previous home and Aviva were the obvious choice this time round - clear, knowledgeable and courteous. I highly recommend them.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Polly

Advocate85 gave this product an overall rating of 4 / 5

Quick n easy

Found service quick n easy all done online (landlord insurance)

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Value for money
4 / 5
Ease of purchase
5 / 5

Advocate85

Private gave this product an overall rating of 1 / 5

Pretty poor

I bought new house insurance but despite asking four times it’s not added to my account My vehicle insurance was due recently and it had increased 10 pc No one to ask as only chat lines I think next year before the renewals I need to shop around I do not think I will remain using Aviva as it’s like an impersonal machine

By:
Gender:
Male
Policy features and benefits
2 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
2 / 5

Private

kerm1t gave this product an overall rating of 5 / 5

Great value and great customer service

Bought Home and contents insurance. Extremely easy process and great value.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

kerm1t

PapaD gave this product an overall rating of 4 / 5

good value

good value and easy to get a quote to compare with other companies

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

PapaD

Dide gave this product an overall rating of 5 / 5

Excellent service

House and contents insurance extremely competitive price and helpful friendly staff.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dide

Scottsplitta gave this product an overall rating of 5 / 5

Fantastic Customer Assistance

I purchased car insurance but due to the current climate was unable to acquire he necessary supporting documentation. The young lady I spoke to in the Glasgow office was extremely helpful and suggested ways to keep my insurance and keep the costs down. Very happy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Scottsplitta

diddlebrook gave this product an overall rating of 5 / 5

great customer service

building and contents insurance excellent service and competitive pricing

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

diddlebrook

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